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Posted

Username: zoliking, Server: Johnny, Main domain: marchofthepancakes.heliohost.org

 

Dear Heliohost support team,=0A=0AThe problem below still sparratically occ=

urs and I still haven't heard back from you.=0A=0AThank you,=0AZolt=C3=A1n =

Kir=C3=A1ly=0A=0Azoliking =C3=ADrta:=0A>Dear Helioho=

st support team,=0A>=0A>I've been using your free hosting service for a sho=

rt while now for my scripts that I use for Nightbot with Twitch. This is ba=

sically an application that is supposed to be able to access a website and =

return text content from it, and it worked swimmingly when I set it up. How=

ever, lately I've been getting an error message any time I had it send a re=

quest your way, saying "Remote Host Error", meaning you are not responding =

with the website I'm hosting with you to the request. I was wondering if yo=

u changed some sort of setting or could I have bungled something up? Can I =

please get some assistance troubleshooting this?=0A>=0A>Thank you,=0A>Zolt=

=C3=A1n Kir=C3=A1ly=0A>

Posted

Hi,=0A=0AIt seems to work _at the moment_. From time to time, however it st=

arts throwing the remote host error, and the site becomes inaccessible for =

a while through Nightbot. The problem is intermittent.=0AThe url would be h=

ttp://marchofthepancakes.heliohost.org/index.php, nothing fancy. Would it h=

elp in troubleshooting if I took note of the time the problem occured next?=

=0A=0AThank you,=0AZolt=C3=A1n Kir=C3=A1ly=0A=0AHeliohost Support =C3=ADrta:=0A>Your domain http://marchofthepancakes.heliohos=

t.org/ appears to be working. Can you provide the URL that isn't working?=

=0A>=0A>=0A>You may view the status of your ticket by visiting:=0A>=0A>http=

s://www.helionet.org/index/index.php?showtopic=3D41151=0A>=0A>Thank you,=0A=

>Heliohost support=0A>https://www.heliohost.org/=0A>https://www.helionet.or=

g/=0A>=0A>

Posted

Thank you.=0A=0AHeliohost Support =C3=ADrta:=0A>You=

r domain is hosted on Johnny, which has a very poor uptime because he is in=

tended for testing. If you need reliable service, you should move to Tommy:=

https://wiki.helionet.org/accounts/moving-your-account=0A>=0A>=0A>You may =

view the status of your ticket by visiting:=0A>=0A>https://www.helionet.org=

/index/index.php?showtopic=3D41151=0A>=0A>Thank you,=0A>Heliohost support=

=0A>https://www.heliohost.org/=0A>https://www.helionet.org/=0A>=0A>

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