HelioHost Posted July 29, 2020 Posted July 29, 2020 Username: sccart, Server: Tommy, Main domain: sccart.heliohost.org Dear Sir,Kindly unsuspend my account with username sccart hosted on Tommy server forwhich I had donated US$ 1.00.Scientific-Cart is a google verified business.Kindly do the needful ASAP.I've checked and there's no excessive loading in my scripts.--Regards,Scientific-Carthttps://www.scientific-cart.com
Krydos Posted July 29, 2020 Posted July 29, 2020 This is the third time you've been suspended for high load. What have you done to correct the issue?
HelioHost Posted July 29, 2020 Author Posted July 29, 2020 Dear Sir, I've removed unused plugins, updated old plugins, optimized scripts,cleared cache etc. Kindly restore my website as I've already donated USD 1 and ours is googleverified website. Regards,Scientific-Cart On Wed, 29 Jul, 2020, 11:24 Heliohost Support, wrote: > This is the third time you've been suspended for high load. What have you> done to correct the issue?>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic@576>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
HelioHost Posted July 29, 2020 Author Posted July 29, 2020 *Reminder!* ---------- Forwarded message ---------From: Scientific Cart Date: Wed, Jul 29, 2020 at 12:02 PMSubject: Re: [HH#145427] Unsuspend account: sccartTo: Cc: Admin Scientific-Cart Dear Sir, I've removed unused plugins, updated old plugins, optimized scripts,cleared cache etc. Kindly restore my website as I've already donated USD 1 and ours is googleverified website. Regards,Scientific-Cart On Wed, 29 Jul, 2020, 11:24 Heliohost Support, wrote: > This is the third time you've been suspended for high load. What have you> done to correct the issue?>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic@576>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
wolstech Posted July 29, 2020 Posted July 29, 2020 Every time you cause high load like this, you cause thousands of other websites to go offline. This is a well known issue with WP (it's just terribly written, nearly any other software is better) and the only real fix for it is to not use WP. We've had numerous other users go through this. Please delete Wordpress as soon as possible. I'll give you one more chance, just so you have the opportunity to back up/delete your existing site and begin replacing it. If you get suspended for load again, you will not be unsuspended and will need to either buy a VPS (where you have a virtual server to yourself, and load won't impact anyone), or find another host.
Krydos Posted July 29, 2020 Posted July 29, 2020 First of all, you keep mentioning that you donated $1. Some of the people on Tommy have donated $500, so do you think it's fair to them for your account to cause downtime for their website? Since we've given you 3 chances already to fix the issue, and you have failed to do so I'll provide some options for you. Please pick whichever option works best for you: 1. Stop using wordpress entirely as Wolstech instructed.2. Convert your wordpress install to a static site using something like this https://hostadvice.com/how-to/how-to-convert-a-wordpress-site-to-a-static-html-website/3. Purchase and move your wordpress site to a vps where your load won't affect the other thousands of users. https://www.heliohost.org/vps/4. Agree for us to move your account to Johnny. Please let us know your decision as soon as possible.
HelioHost Posted July 30, 2020 Author Posted July 30, 2020 I'm installing a new script in a few days. --Regards, Scientific-Cart https://www.scientific-cart.com On Wed, Jul 29, 2020 at 11:48 PM Heliohost Support wrote: > First of all, you keep mentioning that you donated $1. Some of the people> on Tommy have donated $500, so do you think it's fair to them for your> account to cause downtime for their website?> > Since we've given you 3 chances already to fix the issue, and you have> failed to do so I'll provide some options for you. Please pick whichever> option works best for you:> > 1. Stop using wordpress entirely as Wolstech instructed.> 2. Convert your wordpress install to a static site using something like> this > https://hostadvice.com/how-to/how-to-convert-a-wordpress-site-to-a-static-html-website/> 3. Purchase and move your wordpress site to a vps where your load won't> affect the other thousands of users. https://www.heliohost.org/vps/> 4. Agree for us to move your account to Johnny.> > Please let us know your decision as soon as possible.>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic@576>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted August 5, 2020 Posted August 5, 2020 I was looking at the server reports, and happened to notice that your account is still using the most memory on the server. I also checked your files and I see that you're still using wordpress. I was already at my limit with your high load, and I wasn't planning on unsuspending your account again because our policy is three strikes and you're out, but wolstech is nicer than I am and he unsuspended you anyways for whatever reason. If you get suspended for high load from wordpress for the FOURTH time without making any attempt to reduce the load there are only three options left for you: 1. I delete wordpress from your account for you. You better make a backup quick so you don't lose anything.2. You get moved to Johnny where your wordpress load won't affect our Tommy donors.3. Your account stays suspended forever, and you can find another host. You said you would fix this "in a few days". It's been a week. This is your last warning.
wolstech Posted August 5, 2020 Posted August 5, 2020 Warning is up. Load spike just got it suspended again.
HelioHost Posted August 6, 2020 Author Posted August 6, 2020 @ Krydos: Remove the WordPress files, unsuspend my account and let me knowthe hardware configuration for my account so that I would installappropriate script--Regards, Scientific-Cart https://www.scientific-cart.com On Thu, Aug 6, 2020 at 4:01 AM Heliohost Support wrote: > Warning is up. Load spike just got it suspended again.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic@576>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Recommended Posts