HelioHost Posted July 16, 2020 Posted July 16, 2020 Username: N/A, Server: N/A, Main Domain: N/A Greetings. I would like to sincerely report a p=roblem, which is that I didn=E2=80=99t receive my Tommy Invitation Link.Two days ago I stumbled across your website and wante=d to sign up for it. Unfortunately all positions were filled so I had donat=ed 1USD to your network via PayPal account registered to this email. If you= could look into this, please respond. Best regards,&n=bsp;Kuba ==
HelioHost Posted July 16, 2020 Author Posted July 16, 2020 Sure, here it is. 66K41122MU6059733 On Thu, Jul 16, 2020, 2:02 PM Heliohost Support wrote: > Could you please share the PayPal Transaction ID?>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic@451>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted July 16, 2020 Posted July 16, 2020 Upon closer inspection it looks like the reason you didn't receive your invite automatically is because Paypal had to do extra security checks on your donation to make sure it was legitimate. Here's the message Paypal sent us: As part of our security measures, we review certain payments more closely to ensure our platform is being used properly and to minimize the potential risk for us and our customers. This payment is currently being reviewed. We are working to resolve this matter as quickly as possible. We apologize for the inconvenience. It took them a couple days to review the transaction, but it looks like it has completed successfully now. I've actually never seen this happen where they had to review a transaction before. It's rather strange, but thank you for the donation, and thank you for letting us know it didn't work automatically. I have sent your Tommy invitation manually. Did you receive your invite now?
HelioHost Posted July 16, 2020 Author Posted July 16, 2020 Thank you for your help. I did recieve the invitation. Thank you again. Sincerely,Kuba Nowicki On Fri, Jul 17, 2020, 12:39 AM Heliohost Support wrote: > Upon closer inspection it looks like the reason you didn't receive your> invite automatically is because Paypal had to do extra security checks on> your donation to make sure it was legitimate. Here's the message Paypal> sent us:As part of our security measures, we review certain payments more> closely to ensure our platform is being used properly and to minimize the> potential risk for us and our customers. This payment is currently being> reviewed. We are working to resolve this matter as quickly as possible. We> apologize for the inconvenience.It took them a couple days to review the> transaction, but it looks like it has completed successfully now. I've> actually never seen this happen where they had to review a transaction> before. It's rather strange, but thank you for the donation, and thank you> for letting us know it didn't work automatically. I have sent your Tommy> invitation manually. Did you receive your invite now?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic@451>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
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