HelioHost Posted May 17, 2020 Posted May 17, 2020 Username: N/A, Server: N/A, Main Domain: N/A Hi, I joined but did not receive validation email at=A0gstong@core.com.It is a very basic email service and for some reason it often doesn'treceive such emails.I will sign up with a different email I have. Hope it doesnt confuseyour records.No need to reply if there is no problem.I will also make a donation once signed up. Thanks, Gary
Luigi123 Posted May 17, 2020 Posted May 17, 2020 That email you provide it to us is not in the system. You can try again or use a different email address. Also, it’s best to check your spam/junk box. Sometimes it might be in there.
wolstech Posted May 17, 2020 Posted May 17, 2020 An email did send for that address, not sure why you didn't receive it. It's worth noting that it was sent while signups were full, so even if it had arrived, you wouldn't have been able to actually complete signup. You have to sign up right after midnight UTC when registration is open (it fills quickly, our production-grade server Tommy fills in seconds, the slower servers usually fill in an hour or so) in order to actually get an account.
Krydos Posted May 18, 2020 Posted May 18, 2020 If you're planning on making a donation anyways, you might want to check out https://www.heliohost.org/tommy/ Making a donation with that link will send you an invite to create an account on our best server even if it's full for the day. Let us know if you make a donation and don't automatically receive your invitation within a few hours.
HelioHost Posted May 18, 2020 Author Posted May 18, 2020 Thanks for reply. I will start to sign up with a $15 donation. Butsince I already have tried twice with two differentemail addresses I worry that things will get mixedup. I wont be sure one of these already used email addresses, which gotinto a confused situation, willwork. Can you completely delete any sign up attempts I have made so itwill start with a clean slate? And it works out then once I got it all working I will donateanother $35 to make it a $50 total. I will wait for your reply about clearing my records before I makethe first donation just to be sure. Gary > If you're planning on making a donation anyways, you might wantto check> out https://www.heliohost.org/tommy/ Making a donation with that linkwill> send you an invite to create an account on our best servereven if it's> full for the day. Let us know if you make adonation and don't> automatically receive your invitation withina few hours.> > > You may view the status ofyour ticket by visiting:> >https://www.helionet.org/index/index.php?showtopic=3D39796> > Thank you,> Heliohost support>https://www.heliohost.org/> https://www.helionet.org/> >
Luigi123 Posted May 18, 2020 Posted May 18, 2020 Your email addresses doesn’t kept in the system if it’s already had failed. So you are fine.
HelioHost Posted May 19, 2020 Author Posted May 19, 2020 Hi, I have made the initial donation, and am awaiting the invitation.ThanksGary > Your email addresses doesn=E2€™t kept in thesystem if it=E2€™s already had> failed. So you are fine. > > You may view thestatus of your ticket by visiting:> >https://www.helionet.org/index/index.php?showtopic=3D39796> > Thank you,> Heliohost support>https://www.heliohost.org/> https://www.helionet.org/> >
wolstech Posted May 19, 2020 Posted May 19, 2020 Also, can you provide the transaction ID for the donation?
HelioHost Posted May 20, 2020 Author Posted May 20, 2020 Below is jpg of email server Thunderbird screen; showing donation I tried to forward on gary_tong@comcast.net the transaction IDemails, but one is an eml file and it could not be sent.I will also send those that are not eml. I dontknow why I keep getting the same emails over and over, not areply.Solution (?) please email not to this gstong@core.combut to gary_tong@comcast.net =A0I
wolstech Posted May 20, 2020 Posted May 20, 2020 I got the forwarded email receipt and an invite has been sent to the comcast address. When you send us an email, the system replies to it with a confirmation and links to view on the forum, this is normal. When you reply to our responses, make sure you don't alter the subject line. Attachments are discarded upon delivery and HTML messages will not render correctly, so please include all content in the body of the email in plain text only. Since you have trouble with the email support, I would encourage you to join our forums for a better experience (our email support is just a forum bot anyway, your emails arrive and are treated as forum posts on our end). When you set up your Tommy account, you'll get a forum account automatically with the same username and password as the hosting account. If you want to create a forum account manually for some reason, you can do so here: https://www.helionet.org/index/index.php?app=core&module=global§ion=register
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