HelioHost Posted April 28, 2020 Posted April 28, 2020 (edited) Username: <removed>, Server: Tommy, Main domain: <removed> Hi, I created an account using a different email address and now need to change it to another email address. I have already changed my email ID in the contact information page of cPanel, but it does not seem to be working. I still cannot log in using the new email address and it still displays the same email ID on the top right corner of the heliohost.org/login/ page. Please help. Original Email ID: <removed> New Email ID: <removed> Username: <removed> Server: Tommy Please let me know if you need any further information. Edited April 28, 2020 by Krydos user request
wolstech Posted April 28, 2020 Posted April 28, 2020 It can take several hours for our website to reflect the changes made in cPanel.
wolstech Posted April 28, 2020 Posted April 28, 2020 Checking your account shows that it seems to have updated already. The new email address is the one showing in the system for me. Are you still unable to log in using it?
HelioHost Posted April 28, 2020 Author Posted April 28, 2020 Hi, it seems to be working now, thank you so much for fixing this issue. However, could you please remove my details (domain, username and bothemail ids) from the post on Helionet?Thanks! On Tue, Apr 28, 2020 at 8:32 AM Heliohost Support wrote: > Checking your account shows that it seems to have updated already. The new> email address is the one showing in the system for me.> > Are you still unable to log in using it?>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic9457>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
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