HelioHost Posted April 2, 2020 Posted April 2, 2020 Username: adamsirw, Server: Tommy, Main domain: adamsirw.heliohost.org Hi i can't remove my site on domains sections the site is w41ker.ml it saysError: The domain userdata file for the "w41ker.ml" domain appears to be missing. Can you remove it, Thank You.
wolstech Posted April 2, 2020 Posted April 2, 2020 That domain appears to already be removed internally. It doesn't appear in the backend for us, and it's not functioning. It appears to just be a leftover entry in your cPanel. If you really need that entry removed, our other root admin Krydos will need to figure out how to manually remove it.
HelioHost Posted April 2, 2020 Author Posted April 2, 2020 When i add my site to the subdomain it says this (XID t8xnjv) The domain "w41ker.ml" already exists in the userdata. -------- Original Message --------On Apr 2, 2020, 10:18 PM, Heliohost Support wrote: > That domain appears to already be removed internally. It doesn't appear in the backend for us, and it's not functioning. It appears to just be a leftover entry in your cPanel. If you really need that entry removed, our other root admin Krydos will need to figure out how to manually remove it.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=39089>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/
wolstech Posted April 2, 2020 Posted April 2, 2020 You won't be able to reuse that domain unless its cleaned up, so yes, if you plan to re-add it, Krydos will need to manually remove the leftovers for you. Can you post this issue on the forums? We're unable to escalate email tickets due to how the system works.
Krydos Posted April 3, 2020 Posted April 3, 2020 Do you want w41ker.ml as an addon or an alias domain?
HelioHost Posted April 3, 2020 Author Posted April 3, 2020 yes Sent with ProtonMail Secure Email. =E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90 Original Me=ssage =E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90=E2=80=90On Friday, April 3, 2020 8:21 AM, Heliohost Support = wrote: > Do you want w41ker.ml as an addon or an alias domain?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic=3D39089>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/
Luigi123 Posted April 4, 2020 Posted April 4, 2020 Krydos is asking you if you want w41ker.ml as an addon or an alias domain?
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