vin355 Posted March 1, 2020 Posted March 1, 2020 Hi admin, Please, my account has been suspended for inactivity. Kindly help activate it thanks. Details are as follows: HelioHost username: vinayak1 server: Tommy domain: vinayak1.heliohost.org Thanks.
Flaze Posted March 1, 2020 Posted March 1, 2020 This support request is being escalated to our root admin.
Krydos Posted March 2, 2020 Posted March 2, 2020 Unarchived. You'll need to reset your password before you'll be able to login.
vin355 Posted March 8, 2020 Author Posted March 8, 2020 Thank you @Ktydos.Currently the server is on high load so not able to reset the password but I will do it after some time.
vin355 Posted March 8, 2020 Author Posted March 8, 2020 Hi Team,I tried resetting the password and received message that there is error while resetting the password so connect the team to reset the password manually. I request you to please reset the password manually.Thanks in advance.
wolstech Posted March 8, 2020 Posted March 8, 2020 Try resetting using this: https://tommy.heliohost.org:2083/resetpass?start=1
Krydos Posted March 8, 2020 Posted March 8, 2020 He's not on Tommy. He's on Johnny so he would need to try this link https://johnny.heliohost.org:2083/resetpass?start=1
wolstech Posted March 8, 2020 Posted March 8, 2020 Ah whoops. I was on my phone so I didn't check...his post said Tommy so I gave a link for Tommy.
vin355 Posted March 10, 2020 Author Posted March 10, 2020 Thanks, Admin for your response to my queries. I am trying to reset the password using latest link : https://johnny.helio...setpass?start=1AndGetting error message as: 'The system failed to reset your account’s password. Additional information may exist in the server error log. Contact your server administrator or hosting provider.' Please help.
wolstech Posted March 10, 2020 Posted March 10, 2020 Agreed. If that link fails a second time, l’ll manually email you a new password.
vin355 Posted March 10, 2020 Author Posted March 10, 2020 I tried resetting the password for couple of times and it received the same error message.It will be great if you can manually reset it and mail it to me.Thanks in advance.
wolstech Posted March 10, 2020 Posted March 10, 2020 So...first off, you have two accounts and are violating the terms of service (users are only allowed one active account at a time). You need a password reset for vinayak1, but vinayak2 is being actively used (last logged in today). If I fix vinayak1, the second account will end up suspended. Do you want me to fix vinayak1 or would you rather keep vinayak2? The one you choose not to keep will be suspended.
vin355 Posted March 10, 2020 Author Posted March 10, 2020 vinayak1 was not accessible so I created vinayak2. You can delete vinayak2 and enable my old id vinayak1.
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