HelioHost Posted February 18, 2020 Posted February 18, 2020 Username: alternjt, Server: Johnny, Main domain: ancientsys.heliohost.org My site http://ancientsys.heliohost.org is hosted on johnny server... Itoften takes 30-60 seconds to load and sometimes timeout. Is this normal? Itried different browsers, etc but same results.
wolstech Posted February 18, 2020 Posted February 18, 2020 This is normal for Johnny. Johnny is meant for testing and is not intended for hosting production websites. As a result, Johnny is often overloaded, resulting in poor performance. If you need your site to actually load at a reasonable speed, you should consider moving to Tommy. Sites there usually load in just a few seconds.
HelioHost Posted February 18, 2020 Author Posted February 18, 2020 How can I move over to Tommy? On Mon, Feb 17, 2020 at 7:42 PM Heliohost Support wrote: > This is normal for Johnny. Johnny is meant for testing and is not intended> for hosting production websites. As a result, Johnny is often overloaded,> resulting in poor performance.> > If you need your site to actually load at a reasonable speed, you should> consider moving to Tommy. Sites there usually load in just a few seconds.>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic8630>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted February 18, 2020 Posted February 18, 2020 To move for free the basic process is: 1) Backup your account. https://johnny.heliohost.org:2083/frontend/paper_lantern/backup/index.html You can take a full backup through cpanel, and download the resulting zipped file. 2) Delete your Johnny account. http://www.heliohost.org/classic/support/scripts/delete If it says your account wasn't found it's probably because you clicked submit twice. 3) Signup on Tommy. https://www.heliohost.org/signup/ Please be aware that free Tommy signups open at midnight UTC and fill fast. Usually in less than 10 seconds. 4) Restore your backup. We recommend extracting your zipped file from step 1 on your home pc. Then upload the public_html directory, recreate your databases though cpanel, and restore your database backup .sql files through phpmyadmin. If you want to save yourself all the hassle of the above an admin can move your account for you without you needing to delete it even if you donate $1.00 USD or more. https://www.heliohost.org/donate/ Just let us know your transaction ID.
HelioHost Posted February 18, 2020 Author Posted February 18, 2020 I just donated $1 for Tommy. How long does this take? said 24 hours, isthat the max usually? On Mon, Feb 17, 2020 at 9:26 PM Heliohost Support wrote: > To move for free the basic process is:1) Backup your account.> https://johnny.heliohost.org:2083/frontend/paper_lantern/backup/index.html> You can take a full backup through cpanel, and download the resulting> zipped file.2) Delete your Johnny account.> http://www.heliohost.org/classic/support/scripts/delete If it says your> account wasn't found it's probably because you clicked submit twice.3)> Signup on Tommy. https://www.heliohost.org/signup/ Please be aware that> free Tommy signups open at midnight UTC and fill fast. Usually in less than> 10 seconds.4) Restore your backup. We recommend extracting your zipped file> from step 1 on your home pc. Then upload the public_html directory,> recreate your databases though cpanel, and restore your database backup> .sql files through phpmyadmin.If you want to save yourself all the hassle> of the above an admin can move your account for you without you needing to> delete it even if you donate $1.00 USD or more.> https://www.heliohost.org/donate/ Just let us know your transaction ID.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic8630>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
wolstech Posted February 18, 2020 Posted February 18, 2020 This account appears to have been moved to tommy by another administrator. Please let us know if you need any further assistance with your new account.
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