HelioHost Posted January 17, 2020 Posted January 17, 2020 Username: N/A, Server: N/A, Main Domain: N/A Hi staff, Previously, i had an account with this email address in Tommy server. Why is my account unavailable right now? Thank you for your time, waiting some feedback. b.gabriel.ma@gmail.com -> 07/04/2019 - account creationb.gabriel.ma@gmail.com -> 08/04/2019 - i receive an email with allinformations regarding hosting. *Email configuration Settings* Regards,bgabrielma
wolstech Posted January 17, 2020 Posted January 17, 2020 I can't find any record that an account ever existed under that email address. There was a server crash shortly after 8/4 that would've taken the account offline, however you'd be in listed in our backup system if this was what had happened to you. I don't see any indication you had an account at all during the crash. Are you sure this was the email address you registered the account under?
HelioHost Posted January 17, 2020 Author Posted January 17, 2020 I can prove ir with some emails. A sexta, 17/01/2020, 12:49, Heliohost Support escreveu: > I can't find any record that an account ever existed under that email> address. There was a server crash shortly after 8/4 that would've taken the> account offline, however you'd be in listed in our backup system if this> was what had happened to you. I don't see any indication you had an account> at all during the crash.> > Are you sure this was the email address you registered the account under?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic8368>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
HelioHost Posted January 17, 2020 Author Posted January 17, 2020 Email regarding account creation and email informations about host A sexta, 17/01/2020, 13:02, Bruno Martins escreveu: > I can prove ir with some emails.>>>> A sexta, 17/01/2020, 12:49, Heliohost Support > escreveu:>>> I can't find any record that an account ever existed under that email>> address. There was a server crash shortly after 8/4 that would've taken the>> account offline, however you'd be in listed in our backup system if this>> was what had happened to you. I don't see any indication you had an account>> at all during the crash.>> >> Are you sure this was the email address you registered the account under?>>>> You may view the status of your ticket by visiting:>>>> https://www.helionet.org/index/index.php?showtopic8368>>>> Thank you,>> Heliohost support>> https://www.heliohost.org/>> https://www.helionet.org/>>>>
Krydos Posted January 18, 2020 Posted January 18, 2020 According to my records you created your Tommy account on 2019-04-07 and then you (or someone with access to your password) deleted the account sometime before 2019-08-19.
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