canadarm Posted December 29, 2019 Share Posted December 29, 2019 Hello,I have checked the deliverability of my e-mails, except that the RDNS is not configured. With the zone editor I cannot add a PTR record.Can we fix this?here is a screenshot: Link to comment Share on other sites More sharing options...
flazepe Posted December 29, 2019 Share Posted December 29, 2019 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
wolstech Posted December 29, 2019 Share Posted December 29, 2019 That looks like Johnny's PTR is missing. Krydos can create that. It probably got lost when we rebuilt the server. Note that if you need a specific PTR record that's not the server name, you'd need a dedicated IP address for that. Link to comment Share on other sites More sharing options...
canadarm Posted December 29, 2019 Author Share Posted December 29, 2019 The system uses an alternate HELO of “johnny.heliohost.org” when sending mail from the “actu-spatial.cf” domain.There is no reverse DNS configured for the IP address (65.19.141.67) that the system uses to send this domain’s outgoing email.To fix this problem, contact your system administrator and request that they create the following PTR record at “ns1.he.net”, “ns2.he.net”, “ns3.he.net”, “ns4.he.net”, and “ns5.he.net”:Suggested “PTR” (PTR) Record PTRName67.141.19.65.in-addr.arpa.Valuejohnny.heliohost.org. Link to comment Share on other sites More sharing options...
Krydos Posted December 29, 2019 Share Posted December 29, 2019 Recreated. Link to comment Share on other sites More sharing options...
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