Sn1F3rt Posted August 28, 2019 Posted August 28, 2019 You needn't worry, just relax. Any admin will get this fixed as soon as they're online. Maybe a mod can escalate this. You don't need to do anything.
PCBSunbird Posted August 28, 2019 Author Posted August 28, 2019 (edited) I was moved to Johnny (was Tommy), Log in is now sunbird1 and the website I need to go live ispcbsunbirdcondo.comthank you Edited August 28, 2019 by PCBSunbird
PCBSunbird Posted August 29, 2019 Author Posted August 29, 2019 (edited) Now I get the following message using Firefox:Hmm. We’re having trouble finding that site.We can’t connect to the server at www.pcbsunbirdcondo.com.If that address is correct, here are three other things you can try: Try again later. Check your network connection. If you are connected but behind a firewall, check that Firefox has permission to access the Web. This is the message I get using Chrome: This site can’t be reachedpcbsunbirdcondo.com’s server IP address could not be found.Try running Windows Network Diagnostics.DNS_PROBE_FINISHED_NXDOMAIN Edited August 29, 2019 by PCBSunbird
Byron Posted August 29, 2019 Posted August 29, 2019 Did you add this as a parked domain? Or did you try creating an account with this domain?
PCBSunbird Posted August 29, 2019 Author Posted August 29, 2019 (edited) Not sure what you mean. I purchased the domain at go daddy and pointed to the helio sites. Worked fine on Tommy. Just copied my backup to Johnny the same way.User on new site is sunbird1 where on Tommy it was sunbird I noticed there are more folders in my cpanel than before according to my backup and should the home folder be named my user name sunbird1 or should it be named by website pcbsunbirdcondo.com Edited August 29, 2019 by PCBSunbird
Byron Posted August 29, 2019 Posted August 29, 2019 I went ahead and parked pcbsunbirdcondo.com on top of sunbirdcondo.com. Give it 24 hours to work. You do know that sunbirdcondo.com is not pointing to our nameservers right? Your home folder should look like this: home/sunbird1
Byron Posted August 29, 2019 Posted August 29, 2019 I noticed there are more folders in my cpanel than before according to my backup and should the home folder be named my user name sunbird1 or should it be named by website pcbsunbirdcondo.com That's because you extracted your home folder from your backup to your public_html folder.
PCBSunbird Posted August 29, 2019 Author Posted August 29, 2019 my home folder is what you wrote above. On GoDaddy, I haveNS1.HELIOHOST.ORGNS2.HELIOHOST.ORG
wolstech Posted August 29, 2019 Posted August 29, 2019 That's only half of what's needed to set it up. That's the registrar end, which you did correctly. On our end, you have to add the domain to your account so the server knows who it belongs to. (On your old account, I think you used it as your main domain, so you unknowingly did this step as part of signing up and it just worked). Byron did it for you already, but normally you would add the domain on the aliases or addon domain page in cpanel. The domain pcbsunbirdcondo.com is working now.
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