Need help to resetting account

[mrj]

Hello again. Some of my files are not accessible for some unknown reasons. For instance, all images are accessible from the same directory except 2 or three. I saw this problem almost everywhere in my account. So I just wanted fix this problem by reset my account. there are two questions.

1. Is there any way to find out what's wrong? Is it some misconfig in my site? If yes, what's the way to fix this problem?

2. I know the resetting accounts means deleting and creating the account again. But my problem is I am getting some extra facilities like 2000 mb of disk spaces, more than 50 emails can be send and maybe something else. So I will loose those, wouldn't I? Is there any way to get back those facilities after recreation of the account?

[Sn1F3rt]

As to figuring out the problem I can't help much.

 

However I can tell you that if you reset your account you can get back all of your services. An admin can do that for you.

 

Nevertheless resetting your account without knowing the cause isn't a very good idea according to me.

[mrj]

Thanks for your opinion. Let's see what admins says about this.

[Byron]

Can you post the directory and images your having a problem with?

[mrj]

Image directory: https://merajbd.com/images/home/

Working Images: https://merajbd.com/images/home/blog.png

https://merajbd.com/images/home/account.png

https://merajbd.com/images/home/privacy-policy.png

Not working but exists:

https://merajbd.com/images/home/about.png

https://merajbd.com/images/home/contact.png

[mrj]

One thing more I forgot that htaccess files are getting modified automatically and ruins my rewrite rules. One of the modification pattern is sonething like ".well-know" or something. This is really annoying.

[Sn1F3rt]

All of them are working for me.

[mrj]

All of them are working for me.

Try again with your phone.

[wolstech]

They all work for me on my phone and on my PC. I also tried both devices using 2 separate network connections (work, and home via VPN) and they worked on both devices.

Either your phone is broken or your cell provider doesn't support this for some reason. Unfortunately there's not much we can do because it isn't our system that's broken.

[Krydos]

One thing more I forgot that htaccess files are getting modified automatically and ruins my rewrite rules. One of the modification pattern is sonething like ".well-know" or something. This is really annoying.

Cpanel does this to allow autossl to work. Would you like me to disable autossl on your account?

[wolstech]

That .well-known folder must be accessible over PLAIN HTTP in order for it to function. As Krydos said, you must have that exclusion rule in order for AutoSSL to work, otherwise your ssl will simply break when your certificate expires. Cpanel is trying to keep you from breaking your ssl support.

 

We can remove autossl from your account if you wish, but then you'll need to manually generate and install certs using a website like zero ssl every 90 days instead. Those websites will require you remove the redirect and upload a file (or some can now do it by adding dns entries) to validate the domain.

[Sn1F3rt]

[mrj]

I am using cloudflare. I think cloudflare is handling SSL (not sure about that). If cloudflare is handling SSL that disabling Auto SSL wouldn't be a problem. Am I right?

[mrj]

Okay figured out the why some files are not accessible. Cloudflare is behind all of this. When I disabled cloudflare, every files was accessible. But the one and only problem now exists is auto htaccess rewrites.

[Sn1F3rt]

Amazingly now none of your links are accessible.