HelioHost Posted February 24, 2019 Posted February 24, 2019 Username: N/A, Server: N/A, Main Domain: N/A Hello. You've sent my your invitation link to tommy server. I've clickedthe link and sign up. After that, you sent me confirmation link. I click onit, and it direct me to the link for comparing server, and ask me to choosewhat server I want, and tommy server is full. How to solve this?
HelioHost Posted February 24, 2019 Author Posted February 24, 2019 10F18448C6347374E On Sun, 24 Feb 2019, 07:44 Heliohost Support What is your transaction ID?>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic5213>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
HelioHost Posted February 24, 2019 Author Posted February 24, 2019 It's still the same. It asks me to choose the server again. What if Ichoose other server, after that I move to tommy? On Sun, 24 Feb 2019, 08:12 Heliohost Support I have resent your invitation.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic5213>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
wolstech Posted February 24, 2019 Posted February 24, 2019 Sure. Sign up and let us know what your username is and we can move you.
HelioHost Posted February 25, 2019 Author Posted February 25, 2019 I had ever created account with username mfahmiak in other server with thisemail address. I was gonna change server so I deleted my account. And Isign up again with the same email. I already check account status withusername mfahmiak, and it says there's no account with that username. Butwhen I click validation link in this email, I am asked to input username, Ican't use mfahmiak as my username. What's wrong? On Sun, 24 Feb 2019, 10:31 Heliohost Support Sure. Sign up and let us know what your username is and we can move you.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic5213>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
Krydos Posted February 25, 2019 Posted February 25, 2019 In order to reuse a username you have to delete the hosting account AND the forum account. You just deleted the hosting account, but as long as the forum account exists you can't choose that username. I have deleted the forum account mfahmiak for you. I have sent you another Tommy invitation. If you actually use the invitation link this time you won't need to pick a server because the special link already has the Tommy server selected.
HelioHost Posted February 25, 2019 Author Posted February 25, 2019 Thank you for your help! On Mon, 25 Feb 2019, 08:33 Heliohost Support In order to reuse a username you have to delete the hosting account AND> the forum account. You just deleted the hosting account, but as long as the> forum account exists you can't choose that username. I have deleted the> forum account mfahmiak for you.I have sent you another Tommy invitation. If> you actually use the invitation link this time you won't need to pick a> server because the special link already has the Tommy server selected.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic5213>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
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