HelioHost Posted January 17, 2019 Posted January 17, 2019 Username: N/A, Server: N/A, Main Domain: N/A Can I get my site unarchived please my username is pizzan and my site ismyradportfolio.ml i am pretty sure that is my account for that site
Byron Posted January 18, 2019 Posted January 18, 2019 Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
Krydos Posted January 18, 2019 Posted January 18, 2019 Sorry for the delay. That was not a simple account to unarchive. I had to change your username to pizzan2, but you should be able to login now and your site should start working within two hours.
HelioHost Posted January 18, 2019 Author Posted January 18, 2019 That is really strange because I tried logging in with pizzan2 and it saidthat there is no account in the database that matches that username On Fri, Jan 18, 2019, 12:12 AM Heliohost Support Sorry for the delay. That was not a simple account to unarchive. I had to> change your username to pizzan2, but you should be able to login now and> your site should start working within two hours.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic4973>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
wolstech Posted January 18, 2019 Posted January 18, 2019 Try logging in using https://ricky.heliohost.org:2083/ and see if it works. You might need to reset the password too.
Krydos Posted January 18, 2019 Posted January 18, 2019 Oh, that's because I forgot to update the database on the username change. It should work now though.
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