[HH#563960] Login problem

[HelioHost]

Username: nacer, Server: Tommy, Main domain: lightsoft.heliohost.org

 

Hello,

I have problem, I cant access to my account :

user : nacer

email : nacer.tnsi@gmail.com

 

could you help me please.

 

thanks

 

--

______________________________________________________________________________

Mr. TOUNSI Nacer

Ingenieur en informatique

Direction de la Cooperation et des Echanges Inter Universitaires

Ministere de l'Enseignement Superieur et de la Recherche Scientifique

[wolstech]

Have you tried resetting the password? https://tommy.heliohost.org:2083/resetpass?start=1

[HelioHost]

Thank you so much , finally I found the reset email in spam box, and renew

my password.

 

On 21 July 2018 at 16:38, Nacer T wrote:

 

> Hello,

>

> thanks for your reponse ,

> I have tried password but I got this message : The email address you

> provided does not match our records.

>

>

> On 21 July 2018 at 14:50, Heliohost Support wrote:

>

>> Have you tried resetting the password? https://tommy.heliohost.org:20

>> 83/resetpass?start=1

>>

>> You may view the status of your ticket by visiting:

>>

>> https://www.helionet.org/index/index.php?showtopic=33542

>>

>> Thank you,

>> Heliohost support

>> https://www.heliohost.org/

>> https://www.helionet.org/

>>

>>

>

>

> --

> ____________________________________________________________

> __________________

> Mr. TOUNSI Nacer

> Ingenieur en informatique

> Direction de la Cooperation et des Echanges Inter Universitaires

> Ministere de l'Enseignement Superieur et de la Recherche Scientifique

>

 

--

______________________________________________________________________________

Mr. TOUNSI Nacer

Ingenieur en informatique

Direction de la Cooperation et des Echanges Inter Universitaires

Ministere de l'Enseignement Superieur et de la Recherche Scientifique

[wolstech]

Also, do you have WordPress installed? If so, it's likely compromised. A large number of WP installations on Tommy were compromised today. Look for a php file named with random numbers in your WP-admin or WP-content folders created within the past day or so. Also check your database for a user account called AnonymousFox. If either exists, delete the ENTIRE WP installation and reinstall with up to date components.

[HelioHost]

Hi,

Could you help me please to recover my database "nacer_appdent" because I

forgot to backup my data ,

I have put a request in this page :

https://www.helionet.org/index/topic/33691-suspended-nacer/

but I have got just the structure of database not data.

 

Best regards

 

On 22 July 2018 at 03:57, Heliohost Support wrote:

 

> Also, do you have WordPress installed? If so, it's likely compromised. A

> large number of WP installations on Tommy were compromised today. Look for

> a php file named with random numbers in your WP-admin or WP-content folders

> created within the past day or so. Also check your database for a user

> account called AnonymousFox. If either exists, delete the ENTIRE WP

> installation and reinstall with up to date components.

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic=33542

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

 

--

______________________________________________________________________________

Mr. TOUNSI Nacer

Ingenieur en informatique

Direction de la Cooperation et des Echanges Inter Universitaires

Ministere de l'Enseignement Superieur et de la Recherche Scientifique

[Krydos]

The reason why your account is suspended is because your database has been hacked. Whatever data it contained is already deleted/corrupted and it probably contains illegal content. You'll need to use whatever the latest backup you downloaded prior to the hack.

[HelioHost]

Ah, I understand now , thank you so much ,

please, how to use my old link ( https://lightsoft.heliohost.org ) to

access the new account ?

 

THANK YOU

 

On 2 August 2018 at 19:50, Heliohost Support wrote:

 

> The reason why your account is suspended is because your database has been

> hacked. Whatever data it contained is already deleted/corrupted and it

> probably contains illegal content. You'll need to use whatever the latest

> backup you downloaded prior to the hack.

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic=33542

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

 

--

______________________________________________________________________________

Mr. TOUNSI Nacer

Ingenieur en informatique

Direction de la Cooperation et des Echanges Inter Universitaires

Ministere de l'Enseignement Superieur et de la Recherche Scientifique

[wolstech]

Remove the HTTPS from it. Your domain does not have a certificate so SSL won't work.

 

When visiting it without https, I see an empty directory listing.

[Krydos]

@wolstech, I changed his domain for him. It was lightsoft2.heliohost.org and lightsoft.heliohost.org was on his old suspended account.

 

@nacer, ssl should start working again within 24 hours when autossl runs.

[HelioHost]

THANK YOU SO MUCH IT WORKS PERFECTLY

 

On 2 August 2018 at 22:42, Heliohost Support wrote:

 

> @wolstech, I changed his domain for him. It was lightsoft2.heliohost.org

> and lightsoft.heliohost.org was on his old suspended account.@nacer, ssl

> should start working again within 24 hours when autossl runs.

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic=33542

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

 

--

______________________________________________________________________________

Mr. TOUNSI Nacer

Ingenieur en informatique

Direction de la Cooperation et des Echanges Inter Universitaires

Ministere de l'Enseignement Superieur et de la Recherche Scientifique