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[HH#141292] How are you? I have created an account a day ago and my site has not yet been activated


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Posted

Username: kadm1998, Server: Johnny, Main domain: kadm1998.heliohost.org

 

How are you? I have created an account a day ago and my site has not yet

been activated

Posted

And he does not work, he says to me

Ahoy! You're seeing this page because HelioHost has not gotten about to

installing and configuring your account yet. This process usually takes 24

hours, and once it is complete your website should show up properly. While

the account is being created we suggest taking a look at your control panel.

 

2018-04-26 19:57 GMT-03:00 Heliohost Support :

 

> Your site is working fine, please clear your cache.

>

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic2697

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

Posted

Please try a different computer and different internet connection (for example a cell phone on its data plan) and see if it works. 

 

The site is working properly for me, which means the problem is with your computer or your ISP.

Posted

Well, I changed the browser and the site did well. Well, there's another

problem in the FTP

 

Status: Resolving address of ftp.kadm1998.heliohost.org

Status: Connecting to 64.62.211.131:21...

Status: Connection established, waiting for welcome message...

Status: Initializing TLS...

Status: Verifying certificate...

Status: TLS connection established.

Status: Logged in

Status: Retrieving directory listing...

Command: PWD

Response: 257 "/" is your current location

Command: TYPE I

Response: 200 TYPE is now 8-bit binary

Command: PASV

Response: 227 Entering Passive Mode (64,62,211,131,232,233)

Command: MLSD

Error: Connection timed out after 20 seconds of inactivity

Error: Failed to retrieve directory listing

Status: Disconnected from server

Status: Resolving address of ftp.kadm1998.heliohost.org

Status: Connecting to 64.62.211.131:21...

Status: Connection established, waiting for welcome message...

 

2018-04-26 23:28 GMT-03:00 Heliohost Support :

 

> Please try a different computer and different internet connection (for

> example a cell phone on its data plan) and see if it works.

>

> The site is working properly for me, which means the problem is with your

> computer or your ISP.

>

>

> You may view the status of your ticket by visiting:

>

> https://www.helionet.org/index/index.php?showtopic2697

>

> Thank you,

> Heliohost support

> https://www.heliohost.org/

> https://www.helionet.org/

>

>

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