arp14 Posted February 21, 2018 Share Posted February 21, 2018 a. your HelioHost username: arp14b. the server your account is on: rickyc. your HelioHost main domain: arpan.heliohost.org Hello, Can you please tell me the reason for this suspension? I strongly believe that I did not broke any of the terms of heliohost. Can you please remove suspension from my account. Thank you in advance. Regards, Arpan Das Link to comment Share on other sites More sharing options...
wolstech Posted February 21, 2018 Share Posted February 21, 2018 Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator Link to comment Share on other sites More sharing options...
arp14 Posted February 21, 2018 Author Share Posted February 21, 2018 Thank you very much Root Admin. My site is a simple wordpress blog. I guess some plugins are eating up resource. Can you please help me to track down the issue? Link to comment Share on other sites More sharing options...
wolstech Posted February 21, 2018 Share Posted February 21, 2018 WordPress is infamous for causing high load because its so badly written, and yes, plugins are usually one of the causes. Krydos can probably point to a specific file, but it usually ends up being something like index.php or wp-cron.php, which won't tell you which plugin. We usually recommend people get rid of WordPress entirely because it's full of bugs and security holes, and is a leading cause of high load suspensions here at HelioHost. Moving so Krydos can tell you which file it was. Link to comment Share on other sites More sharing options...
arp14 Posted February 21, 2018 Author Share Posted February 21, 2018 Ok, lets dig in. I used to use a plugin called P3 (Plugin Performance Profiler) to track down plugins.But last time it was not working. Link to comment Share on other sites More sharing options...
Krydos Posted February 21, 2018 Share Posted February 21, 2018 Most of your load is coming from/home/arp14/public_html/w3epic.com/index.php Usually disabling unnecessary plugins will reduce this a lot. Remember to check in every once in a while to ask us how your load is doing to prevent getting suspended again. Link to comment Share on other sites More sharing options...
arp14 Posted February 21, 2018 Author Share Posted February 21, 2018 Okay Krydos. Thank you very much Link to comment Share on other sites More sharing options...
arp14 Posted February 21, 2018 Author Share Posted February 21, 2018 Can you please tell me how my load is doing now? Link to comment Share on other sites More sharing options...
Krydos Posted February 21, 2018 Share Posted February 21, 2018 Even though you were suspended for 6 hours of today, you're still 231% more load than #2, and 200% more memory usage than #2. Link to comment Share on other sites More sharing options...
arp14 Posted February 22, 2018 Author Share Posted February 22, 2018 (edited) I'm disabling all plugins right now. I have disabled all plugins except Google Captcha (reCAPTCHA) by BestWebSoft to prevent spams. Can you please tell me how is my load now? And is there any way to see my loads myself? Edited February 22, 2018 by arp14 Link to comment Share on other sites More sharing options...
Krydos Posted February 22, 2018 Share Posted February 22, 2018 No, there isn't a way for you to see your load. The way the meters work is they make an average of all of the accounts starting at midnight. Checking now isn't going to much good because the numbers haven't cleared themselves out yet. Link to comment Share on other sites More sharing options...
arp14 Posted February 22, 2018 Author Share Posted February 22, 2018 Ok then, please check on next schedule and let me know. If load reduced then it must be plugin issue, else something wrong with the theme. I'll definitely take required actions to resolve it ASAP. Thanks for the time Link to comment Share on other sites More sharing options...
Krydos Posted February 22, 2018 Share Posted February 22, 2018 Well, the load has gone down a bit. You're still the highest load account on the server but you're only doing 124% more load than #2 now. You're #4 on memory usage. The way our high load suspensions work is you can cause as much load as you want, but if you start to degrade the performance of the server too much the #1 load account is suspended to get the server back to a reasonable level. You're still #1 in line to get suspended if Ricky's overall load gets too high. Perhaps it's time to consider ditching wordpress because it causes a lot more load than most cms, or perhaps it's time to move to paid hosting https://www.heliohost.org/partners/hostgator The first month is only a penny. Link to comment Share on other sites More sharing options...
arp14 Posted February 23, 2018 Author Share Posted February 23, 2018 OK, I got it. Now, giving a last try. I've updated wordpress core and changed my theme back to Twenty Seventeen from Genesis with child theme. Please let me know about my loads on next checking schedule. Thanks Krydos. Link to comment Share on other sites More sharing options...
Krydos Posted February 23, 2018 Share Posted February 23, 2018 That's much better. You're #2 on cpu load now. You can see on the server monitor http://heliohost.grd.net.pl/monitor/ that Ricky has had a really stable day too. Link to comment Share on other sites More sharing options...
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