wspiano Posted February 18, 2018 Posted February 18, 2018 Hello, AutoSSL is not renewing on my account. The SSL Status page on CPanel reports the following: > Expired on November 24, 2017. The certificate will renew via AutoSSL. However, it has been much longer than 48 hours (more like a few months), and SSL has not been renewed. Can you please help me? Username: wspianoSite: ws.heliohost.orgServer: Tommy Thanks in advance!
wolstech Posted February 18, 2018 Posted February 18, 2018 Do you force https or have some other redirect in htaccess? If so, the certificates won't renew on their own. Comodo issues our certificates, and their server needs to access the .well-known folder in your public_html folder over plain HTTP to verify the domain. 1
wspiano Posted February 18, 2018 Author Posted February 18, 2018 I see. Thanks for the insight – that probably was my issue! I have modified my .htaccess file to allow requests to the `.well-known` directory. Can I expect AutoSSL to renew automatically in the next 48 hours, or will I have to request the renewal somehow?
Krydos Posted February 18, 2018 Posted February 18, 2018 It's working now https://www.sslshopper.com/ssl-checker.html#hostname=ws.heliohost.org - https://ws.heliohost.org/ 1
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