[HH#38583] This site can't be reached

[HelioHost]

Username: N/A, Server: N/A, Main Domain: N/A

[wolstech]

The contents of your message seem to have gotten lost. Please post your issue on our support forums for assistance: https://www.helionet.org/

[HelioHost]

I have already done that.

Here is the content of my original ticket.----

My account was successfully created few days back.

Domain Name: alimzein.heliohost.comUsername: alimzeinServer Name: johnny

Whenever I try to go to the website alimzein.heliohost.com, I get the error

 

'This site can't be reached' .alimzein.heliohost.com's server DNS address could not be found.

I have looked in the Questions forums but did not see anything related to my issue. Maybe I missed it.Are you able to help? ----

 

 

On Wednesday, December 27, 2017 11:25 AM, Heliohost Support wrote:

 

 

The contents of your message seem to have gotten lost. Please post your issue on our support forums for assistance: https://www.helionet.org/

 

You may view the status of your ticket by visiting:

 

https://www.helionet.org/index/index.php?showtopic=31112

 

Thank you,

Heliohost support

https://www.heliohost.org/

https://www.helionet.org/

[wolstech]

This was because you put heliohost.com and not heliohost.org when you signed up. We don't own heliohost.com, we're at heliohost.org. I've corrected your main domain for you. Please give it up to 12 hours to take effect.

 

When it finishes, your site will be reachable at http://alimzein.heliohost.org

[HelioHost]

In that case I have 2 more issues:- It has been almost 36 hours since your reply and I still cannot get to the site. As of 24 hours ago the message was that the site is being prepped.But now the error I get is the site is taking too long to respond. Is this the normal operation of access?- Please put in place either a message to alert the signee that .com is not available or disallow the person from choosing .com during sign up.Thank you for you help.

 

On Wednesday, December 27, 2017 1:39 PM, Heliohost Support wrote:

 

This was because you put heliohost.com and not heliohost.org when you signed up. We don't own heliohost.com, we're at heliohost.org. I've corrected your main domain for you. Please give it up to 12 hours to take effect.

When it finishes, your site will be reachable at http://alimzein.heliohost.org

 

You may view the status of your ticket by visiting:

 

https://www.helionet.org/index/index.php?showtopic1112

 

Thank you,

Heliohost support

https://www.heliohost.org/

https://www.helionet.org/

[Krydos]

http://alimzein.heliohost.org/ works for me. What number do you see when you go to https://www.heliohost.org/ip.php ? Thanks for the suggestion. Anyone who types whatever.heliohost.com will now be converted to whatever.heliohost.org now.