neuralco Posted December 20, 2017 Share Posted December 20, 2017 a. neuralcob. Johnnyc. secuvault.ml Please clarify the reason for suspension and what can be done about it. Link to comment Share on other sites More sharing options...
wolstech Posted December 20, 2017 Share Posted December 20, 2017 That account is suspended for Phishing. For security reasons, phishing accounts cannot be unsuspended, backed up, or deleted. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused. Link to comment Share on other sites More sharing options...
neuralco Posted December 20, 2017 Author Share Posted December 20, 2017 Dear wolstech, can you please explain how can this be? My account doesn't contain any phishing pages and at this point it doesn't really contain much of anything at all. Link to comment Share on other sites More sharing options...
wolstech Posted December 20, 2017 Share Posted December 20, 2017 I believe yours was due to a fake instagram domain attached to the account. 99% of these domains and their content are phishing sites, or like/follower bots (which are also prohibited). Whether intentional or not, many of these bots, even ones that work, collect and store usernames and passwords for the social media service, effectively rendering them a phishing site by design. They also violate Instagram's Terms of Service and are therefore considered abusive. I'll escalate this so the content can be checked for phishing/bots/other impermissible content and see whether this one can be unsuspended. I can't view the content of a suspended account. Link to comment Share on other sites More sharing options...
neuralco Posted December 20, 2017 Author Share Posted December 20, 2017 Thank you for fast reply, which however confuses me even more. My domain is secuvault.ml, what do you mean by "fake instagram domain attached to the account"? Link to comment Share on other sites More sharing options...
wolstech Posted December 20, 2017 Share Posted December 20, 2017 There's a second domain attached to your account called instargam.ml. These are the sorts of domains we usually find instagram bots and phishing sites on. Link to comment Share on other sites More sharing options...
neuralco Posted December 21, 2017 Author Share Posted December 21, 2017 OK, so in any case this account was never intended to be used as anything that you are describing so I'm not sure why would it have this kind of domain attached to it. And as I mentioned this account doesn't contain any phishing sites (or I hope it doesn't since it's not suppose to have this domain either). I understand that this might seem like a "dog ate my homework" type of situation , but I'm wondering whether this problem can be resolved in a less nuclear way, like getting rid of this domain instead of the whole account. Thank you in advance either way Link to comment Share on other sites More sharing options...
Krydos Posted December 21, 2017 Share Posted December 21, 2017 Phishing accounts cannot be unsuspended. at this point it doesn't really contain much of anything at all.Luckily for you it'll be easy to start over. Would you like your secuvault.ml domain removed so you can create a new account with it? Link to comment Share on other sites More sharing options...
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