HelioHost Posted February 12, 2018 Author Posted February 12, 2018 Oksy so how can I move to Ricky or Tommy? On Mon, Feb 12, 2018 at 4:11 PM, Heliohost Support wrote: > Johnny's been having a rough day: http://heliohost.grd.net.pl/monitor/> This is a fairly common issue with Johnny...he allows unlimited signups at> the expense of any sense of stability or reliability it would otherwise> have.> All that orange and red on the Johnny bar in the link above is why your> site doesn't work. As we recommended back in December, if you need reliable> hosting, you should move to Ricky or Tommy where these issues are FAR less> frequent.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic0869>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
wolstech Posted February 13, 2018 Posted February 13, 2018 Take a look at http://wiki.helionet.org/Moving_your_account Please note that the process on that page only works for Ricky. Free Ricky signups open every day at midnight UTC and fill quickly. Tommy accounts currently require a donation of $1 or more due to limited disk space and as such currently cannot be registered at midnight. If you want to move without deleting your account, you can donate and we'll move you to Tommy directly without you needing to set everything up again. If this is what you want to do, please donate and then send us your transaction ID so we can find your donation and move your account. For what it's worth, Tommy and Ricky have a lot more functionality than Johnny does. Tommy offers multiple PHP versions, Java and ASP.NET, Django on Python 3.6, and is our fastest server. Ricky is identical to Tommy except the following: *no* Java or ASP.NET support, Django runs on Python 2.7, and he's hosted on older hardware. Ricky is the middle ground between Johnny and Tommy in terms of performance and functionality.
HelioHost Posted May 2, 2018 Author Posted May 2, 2018 Hello i need my account reactivated, thank you! On Mon, Feb 12, 2018 at 8:59 PM Heliohost Support wrote: > Take a look at http://wiki.helionet.org/Moving_your_account> > Please note that the process on that page only works for Ricky. Free Ricky> signups open every day at midnight UTC and fill quickly. Tommy accounts> currently require a donation of $1 or more due to limited disk space and as> such currently cannot be registered at midnight.> > If you want to move without deleting your account, you can donate and> we'll move you to Tommy directly without you needing to set everything up> again. If this is what you want to do, please donate and then send us your> transaction ID so we can find your donation and move your account.> > For what it's worth, Tommy and Ricky have a lot more functionality than> Johnny does. Tommy offers multiple PHP versions, Java and ASP.NET, Django> on Python 3.6, and is our fastest server. Ricky is identical to Tommy> except the following: *no* Java or ASP.NET support, Django runs on Python> 2.7, and he's hosted on older hardware. Ricky is the middle ground between> Johnny and Tommy in terms of performance and functionality.>>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic0869>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
HelioHost Posted May 3, 2018 Author Posted May 3, 2018 Here is my donation transaction id Transaction ID:4Y96701883376631Y On Wed, May 2, 2018 at 2:10 PM Heliohost Support wrote: > Hello i need my account reactivated, thank you!> On Mon, Feb 12, 2018 at 8:59 PM Heliohost Support> wrote:> > Take a look at http://wiki.helionet.org/Moving_your_account> >> > Please note that the process on that page only works for Ricky. Free> Ricky> > signups open every day at midnight UTC and fill quickly. Tommy accounts> > currently require a donation of $1 or more due to limited disk space and> as> > such currently cannot be registered at midnight.> >> > If you want to move without deleting your account, you can donate and> > we'll move you to Tommy directly without you needing to set everything up> > again. If this is what you want to do, please donate and then send us> your> > transaction ID so we can find your donation and move your account.> >> > For what it's worth, Tommy and Ricky have a lot more functionality than> > Johnny does. Tommy offers multiple PHP versions, Java and ASP.NET,> Django> > on Python 3.6, and is our fastest server. Ricky is identical to Tommy> > except the following: *no* Java or ASP.NET support, Django runs on> Python> > 2.7, and he's hosted on older hardware. Ricky is the middle ground> between> > Johnny and Tommy in terms of performance and functionality.> >> >> > You may view the status of your ticket by visiting:> >> > https://www.helionet.org/index/index.php?showtopic0869> >> > Thank you,> > Heliohost support> > https://www.heliohost.org/> > https://www.helionet.org/> >> >>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic0869>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
wolstech Posted May 3, 2018 Posted May 3, 2018 I've sent an invite for a Tommy account. Please check the email address associated with the paypal account for the invitation. Thank you for the donation.
HelioHost Posted May 3, 2018 Author Posted May 3, 2018 can I have all my data moved automatically to the new server without losingany of my content and all? On Thu, May 3, 2018 at 1:15 PM Heliohost Support wrote: > I've sent an invite for a Tommy account. Please check the email address> associated with the paypal account for the invitation. Thank you for the> donation.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic0869>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
wolstech Posted May 3, 2018 Posted May 3, 2018 The data is currently inaccessible because the server is busy backing up. I've asked to see if I can get this from the backups for you.
HelioHost Posted May 7, 2018 Author Posted May 7, 2018 it seems my domain has not been transferred to the new Tommy server yet? Iam still getting this message "Index of / Name
wolstech Posted May 7, 2018 Posted May 7, 2018 The account and domains successfully set up, but the content is missing. Index of / is the empty directory listing that results from having no content uploaded. The backups are still being processed. I would advise waiting until the backups are publicly released to determine whether a backup exists for your account. If it does, we can assist you in restoring it at that point. If it does not, you'll need to build a new site.
wolstech Posted May 8, 2018 Posted May 8, 2018 Your backup has been copied into your home folder and is labeled cpmove-treetran.tar.gz. You can download that package and unpack it (if on Windows, use a tool like 7-zip) to retrieve your files and databases and set up your website again. I apologize for the delay in getting these to you. The files were finally available to me this evening for me to transfer it for you.
wolstech Posted May 8, 2018 Posted May 8, 2018 I've decided to restore your WP installation for you since you've been waiting long enough. Your site is now working. http://www.treetransplanting.net/ The backup cpmove-treetran.tar.gz has been left in your home folder in case you need additional items from it. Please let us know if you need any further assistance.
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