HelioHost Posted October 11, 2017 Posted October 11, 2017 Hello, I have just joined Heliohost and would like to start adding content to mywebsite space. However, when I log in to Heliohost, and then click on thebuton "continue to Cpanel", I get an error in my browser as if theconnection timed out: "This site can't be reachedjohnny.heliohost.org took too long to respond." It was working on the first day of connection shortly after the account wasorigninally set up. I would be grateful to learn whether there are anyproblems regarding my account. Best regards, leon
wolstech Posted October 11, 2017 Posted October 11, 2017 You're on Johnny. Johnny is meant for experiments and testing, not production websites. We allow unlimited accounts and don't manage resources as tightly on Johnny, but this means the server also regularly gets overloaded and suffers from poor uptime. Johnny is currently experiencing high load, which is why that's timing out for you. You can see the performance of our various servers here: http://heliohost.grd.net.pl/monitor/ If you need a reliable server with good uptime, we recommend moving to Ricky or Tommy.
Krydos Posted October 11, 2017 Posted October 11, 2017 Does the insecure button at the bottom of the heliohost tools page work for you? If the continue to cpanel button results in a time out it could also be that you have port 2083 blocked. We provide the insecure button for people who can't connect using the other button because it uses port 80 which is open for everyone.
HelioHost Posted October 12, 2017 Author Posted October 12, 2017 thank you for your fast replies. I understand that the Johnny server isintended for testing and is indeed how I had planned to use it (a fewpython tests for educational purposes to be exact) I think the connection problems I am encoutering are purely due to theserver being overloaded. The insecure connection currently results in a 404error for the URL http://cpanel.johnny.heliohost.org/login/ Similarly,attempting a cpanel connection results in a "site cannot be reached" erroron https://johnny.heliohost.org:2083/login/ I will keep trying to connect for the next couple of days and delete myaccount if unsuccessful. Kind regards,L On 11 October 2017 at 19:07, Heliohost Support wrote: > Does the insecure button at the bottom of the heliohost tools page work> for you? If the continue to cpanel button results in a time out it could> also be that you have port 2083 blocked. We provide the insecure button for> people who can't connect using the other button because it uses port 80> which is open for everyone.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic0013>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
wolstech Posted October 12, 2017 Posted October 12, 2017 The Port 80 access is not currently available on Johnny for some reason. I get the same 404 error when using the Insecure Login button. I'll escalate this issue to a root admin to see why, as while poor performance is expected on Johnny, a 404 error is not. The second one is working fine for me right now, but yes, it regularly fails to respond as a consequence of overloading or due to client networks that block port 2083. If you would prefer an account on a server that performs properly, I would recommend Ricky when signups open at midnight UTC. He's easy to get an account on compared to Tommy (registrations are typically open for several hours compared to a few minutes), and is significantly faster too. Python is available on all of our servers, so your code would happily run there, and if additional versions or modules are needed, we can install them for you.
Krydos Posted October 13, 2017 Posted October 13, 2017 Does the Johnny insecure cpanel login button work for you now?
Bailey Posted October 14, 2017 Posted October 14, 2017 I can't login because I'm not on Johnny but http://cpanel.johnny.heliohost.org/login/ works (or should I say loads) fine.
HelioHost Posted October 14, 2017 Author Posted October 14, 2017 thank you for your help. I have just logged in and I can access cpanel onJohnny now.Best regards On 14 October 2017 at 23:54, Heliohost Support wrote: > I can't login because I'm not on Johnny but http://cpanel.johnny.> heliohost.org/login/ works (or should I say loads) fine.>> You may view the status of your ticket by visiting:>> https://www.helionet.org/index/index.php?showtopic0013>> Thank you,> Heliohost support> https://www.heliohost.org/> https://www.helionet.org/>>
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