HelioHost Posted October 10, 2017 Share Posted October 10, 2017 Hi, I can't access my FTP via FileZilla as it says: Status: Resolving address of johnny.heliohost.orgStatus: Connecting to 65.19.141.67:21...Status: Connection established, waiting for welcome message...Status: Initializing TLS...Status: Verifying certificate...Status: TLS connection established.Command: USER admin@syngmod.heliohost.orgResponse: 331 User admin@syngmod.heliohost.org OK. Password requiredCommand: PASS ********Response: 530 Login authentication failedError: Critical error: Could not connect to server I really need to access the FTP as I need to upload my website ASAP. Thanks. Link to comment Share on other sites More sharing options...
wolstech Posted October 10, 2017 Share Posted October 10, 2017 The username and password for FTP is the same as for cPanel. Hostname looks correct (johnny.heliohost.org). For protocol, use SFTP on port 1373 (most secure), or if you really have to, plain FTP on port 21 (insecure). FTPS (sometimes called "FTP with Explicit TLS") sometimes gives us trouble, so we don't recommend it. Link to comment Share on other sites More sharing options...
syngmod Posted October 10, 2017 Share Posted October 10, 2017 (edited) I've tried using both cPanel and FTP and still says failed Edited October 10, 2017 by syngmod Link to comment Share on other sites More sharing options...
wolstech Posted October 10, 2017 Share Posted October 10, 2017 If you're not able to sign into cPanel, try resetting your password: https://johnny.heliohost.org:2083/resetpass?start=1 The log you originally posted shows you tried using either admin or admin@syngmod.heliohost.org as your username though. The username for your default FTP account is just syngmod with nothing after it. The password is your cPanel password (though as I said above, if it doesn't work for cPanel either, reset it first). Link to comment Share on other sites More sharing options...
syngmod Posted October 10, 2017 Share Posted October 10, 2017 (edited) I can easily sign into cPanel but not the FTP. Edited October 10, 2017 by syngmod Link to comment Share on other sites More sharing options...
wolstech Posted October 10, 2017 Share Posted October 10, 2017 (edited) Can you try the settings shown in the picture that's attached and post the logs? https://imgur.com/a/6Vkrh (Use your cPanel password when asked) Edited October 10, 2017 by wolstech Password comment Link to comment Share on other sites More sharing options...
syngmod Posted October 10, 2017 Share Posted October 10, 2017 (edited) Same thing happens I done them settings... https://imgur.com/mEoFtUb Then askes for password which is correct... https://imgur.com/oyqUAHB And gives me same message... https://imgur.com/ELIWWfg Edited October 10, 2017 by syngmod Link to comment Share on other sites More sharing options...
wolstech Posted October 10, 2017 Share Posted October 10, 2017 OK, that's weird. Escalating to a root admin can look at this further. Link to comment Share on other sites More sharing options...
syngmod Posted October 10, 2017 Share Posted October 10, 2017 (edited) How am I going to get contacted and when? Thanks. Edited October 10, 2017 by syngmod Link to comment Share on other sites More sharing options...
Krydos Posted October 10, 2017 Share Posted October 10, 2017 Have you tried SFTP settings? Link to comment Share on other sites More sharing options...
syngmod Posted October 10, 2017 Share Posted October 10, 2017 (edited) That worked thanks Edited October 11, 2017 by syngmod Link to comment Share on other sites More sharing options...
Luigi123 Posted October 11, 2017 Share Posted October 11, 2017 (edited) Um, What are you trying to say? It looks blank. Edited October 11, 2017 by Luigi123 Link to comment Share on other sites More sharing options...
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