rafasan Posted June 9, 2017 Share Posted June 9, 2017 a. your HelioHost - rafasanb. the server your account is on - not sure, i guess it's on Johnny'sc. your HelioHost main domain - rafasantoni@heliohost.org I can't log into my account and when I try to access my page I get an error message saiyng that it is not possible to find the DNS address Link to comment Share on other sites More sharing options...
Krydos Posted June 9, 2017 Share Posted June 9, 2017 It looks like your account was on Stevie, and the last time you logged in was 2016-03-15 so 451 days ago. In the time since you last logged on Stevie's hard drive went bad, we repaired his hardware, and reformatted and reinstalled the operating system on him and created a new server named Ricky. When we realized the hard drive was going bad we backed up as much as we could, but it looks like your files were already too damaged to save. You're welcome to create a new account if you wish https://www.heliohost.org/signup/ and we can help you get your website back online. Link to comment Share on other sites More sharing options...
rafasan Posted June 9, 2017 Author Share Posted June 9, 2017 (edited) OK, ty in advance... Let me ask a silly question: my account (cPanel), domain and subdomain are now down or they don't exist anymore?? I'm making this silly question because I tried to renew the account after posting here and I don't if I messed something into the server Edited June 9, 2017 by rafasan Link to comment Share on other sites More sharing options...
wolstech Posted June 9, 2017 Share Posted June 9, 2017 They don't exist anymore. They were lost when the hard disk failed in the server (and even if it hadn't, an account inactive for 421 days likely would've been deleted for disk space anyway). You should sign up again if you want to continue using our service. I would recommend Ricky (which is the Stevie hardware, just renamed after it was repaired) or Tommy if you need good uptime. Link to comment Share on other sites More sharing options...
rafasan Posted June 9, 2017 Author Share Posted June 9, 2017 Ok, I'll make a new account... Can I use the same username and domain as before?? My username used to be: rafasanMy domain used to be: rafasantoni.heliohost.org Link to comment Share on other sites More sharing options...
Krydos Posted June 9, 2017 Share Posted June 9, 2017 I renamed your forum account so that the username rafasan would be available to create a new account. Let us know once you have your new hosting account created and we can rename you back. The domain rafasantoni.heliohost.org is available. Link to comment Share on other sites More sharing options...
rafasan Posted June 9, 2017 Author Share Posted June 9, 2017 (...) Let us know once you have your new hosting account created and we can rename you back. (...) Ok, done Link to comment Share on other sites More sharing options...
Krydos Posted June 9, 2017 Share Posted June 9, 2017 Changed back. Link to comment Share on other sites More sharing options...
rafasan Posted June 9, 2017 Author Share Posted June 9, 2017 ty very much indeed Link to comment Share on other sites More sharing options...
rafasan Posted June 11, 2017 Author Share Posted June 11, 2017 Hi again, I was wondering, Do you have a backup from my DBs so you could restore??I had a problem with then a long time ago so I'm not sure if you still have them.This is the topic that solved the issue: http://www.helionet.org/index/topic/22660-solved-my-databases-are-empty/ Link to comment Share on other sites More sharing options...
Krydos Posted June 11, 2017 Share Posted June 11, 2017 it looks like your files were already too damaged to save.That includes the databases. Your backup located at https://www.heliohost.org/backup/ would have contained the .sql files of your databases. I checked your backup and it was empty which means that there was nothing salvageable. Link to comment Share on other sites More sharing options...
rafasan Posted June 11, 2017 Author Share Posted June 11, 2017 ok, thanks again Link to comment Share on other sites More sharing options...
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