HelioHost Posted June 7, 2017 Posted June 7, 2017 Hey guys, Will here.After strenuous hour(s) I just can't seem to get my filezilla FTP client toconnect to the webserver, which I need to set up something calledPrometheus for in-game Donating on a game called Garrys Mod. Everything Ido I keep being routed back to the same error. "Failed to retrievedirectory Listing." Any and all help is appreciated.Here's a Gyazo of the Error;https://gyazo.com/1903764b9918e45857ed5fe4dee7f242 Thanks y'all, Will.
HelioHost Posted June 7, 2017 Author Posted June 7, 2017 Hi again.My username is wkm10108. On Wed, Jun 7, 2017 at 12:30 AM, Heliohost Support wrote: > What is your username, or main domain?>> You may view the status of your ticket by visiting:>> http://www.helionet.org/index/index.php?showtopic(297>> Thank you,> Heliohost support> http://www.heliohost.org/> http://www.helionet.org/>>
Krydos Posted June 7, 2017 Posted June 7, 2017 Since you're on Johnny try these settings in Filezilla: host: johnny.heliohost.org port: 1373 protocol: SFTP logon type: normal user: wkm10108 password: <same as cPanel password>
HelioHost Posted June 7, 2017 Author Posted June 7, 2017 This time around, here's the full report of what I got in return. No cluewhat's going on though. Sorry for any inconvenience. https://gyazo.com/9838c033539a29528667d37641ec2fac?token[0a83459724c3750aab2d6818b6bd92 On Wed, Jun 7, 2017 at 1:01 AM, Heliohost Support wrote: > Since you're on Johnny try these settings in Filezilla:host:> johnny.heliohost.orgport: 1373protocol: SFTPlogon type: normaluser:> wkm10108password: >> You may view the status of your ticket by visiting:>> http://www.helionet.org/index/index.php?showtopic(297>> Thank you,> Heliohost support> http://www.heliohost.org/> http://www.helionet.org/>>
Krydos Posted June 7, 2017 Posted June 7, 2017 Hmm, maybe you're blocked. What IP do you see when you go to https://krydos.heliohost.org/ip.php ?
HelioHost Posted June 7, 2017 Author Posted June 7, 2017 The IP I see currently is 24.30.29.28 On Wed, Jun 7, 2017 at 1:25 AM, Heliohost Support wrote: > Hmm, maybe you're blocked. What IP do you see when you go to> https://krydos.heliohost.org/ip.php ?>> You may view the status of your ticket by visiting:>> http://www.helionet.org/index/index.php?showtopic(297>> Thank you,> Heliohost support> http://www.heliohost.org/> http://www.helionet.org/>>
Krydos Posted June 7, 2017 Posted June 7, 2017 Well, you're not blocked on our end. I wonder if maybe port 1373 is blocked on your end. Do you have a firewall or anything?
HelioHost Posted June 7, 2017 Author Posted June 7, 2017 I believe the only firewall I have up, would be something like windowsdefender, basic windows stuff. On Wed, Jun 7, 2017 at 2:12 AM, Heliohost Support wrote: > Well, you're not blocked on our end. I wonder if maybe port 1373 is> blocked on your end. Do you have a firewall or anything?>> You may view the status of your ticket by visiting:>> http://www.helionet.org/index/index.php?showtopic(297>> Thank you,> Heliohost support> http://www.heliohost.org/> http://www.helionet.org/>>
Krydos Posted June 7, 2017 Posted June 7, 2017 What do you see if you go to http://portquiz.net:1373/ ?
HelioHost Posted June 7, 2017 Author Posted June 7, 2017 This is what I got.https://gyazo.com/631f8e3cfeff5abc3c77a3b2f9a203ff On Wed, Jun 7, 2017 at 2:19 AM, Heliohost Support wrote: > What do you see if you go to http://portquiz.net:1373/ ?>> You may view the status of your ticket by visiting:>> http://www.helionet.org/index/index.php?showtopic(297>> Thank you,> Heliohost support> http://www.heliohost.org/> http://www.helionet.org/>>
Krydos Posted June 7, 2017 Posted June 7, 2017 Ok, so that means outbound port 1373 isn't blocked on your computer/network. Try this: Go to filemanager, and select your main harddrive where windows is located. Then go to the Users folder, and click view at the top. On the right side of the view dropdown panel make sure there is a check next to hidden items. Then you should see a hidden folder called Default. Enter that folder and then the hidden AppData. In there should be a folder called Filezilla with some .xml files. I deleted the one called sitemanager.xml but also delete trustedcerts.xml if it's there. This should cause Filezilla to forget your connection settings and more importantly forget any certificates it had saved. When you connect the next time with the settings I listed above it should ask you to allow the server again. Let us know if that helps.
HelioHost Posted June 7, 2017 Author Posted June 7, 2017 Oh my lord thank you, it finally worked. Appreciate it so much!Anywhere I could donate? hahaha Thanks again, Will. On Wed, Jun 7, 2017 at 2:51 AM, Heliohost Support wrote: > Ok, so that means outbound port 1373 isn't blocked on your> computer/network.Try this: Go to filemanager, and select your main> harddrive where windows is located. Then go to the Users folder, and click> view at the top. On the right side of the view dropdown panel make sure> there is a check next to hidden items. Then you should see a hidden folder> called Default. Enter that folder and then the hidden AppData. In there> should be a folder called Filezilla with some .xml files. I deleted the one> called sitemanager.xml but also delete trustedcerts.xml if it's there. This> should cause Filezilla to forget your connection settings and more> importantly forget any certificates it had saved. When you connect the next> time with the settings I listed above it should ask you to allow the server> again. Let us know if that helps.>> You may view the status of your ticket by visiting:>> http://www.helionet.org/index/index.php?showtopic(297>> Thank you,> Heliohost support> http://www.heliohost.org/> http://www.helionet.org/>>
wolstech Posted June 7, 2017 Posted June 7, 2017 Glad to hear you got it working. Let us know if you need anything else. (And yes actually: https://heliohost.org/donate/ )
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