[Solved] Suspended: Hh_Karthikk

[karthikk]

Hi.

 

Please find my below details:
a: karthikk

b: johnny.heliohost.org

c: timetoshop.in

Kindly do favor ASAP

[bdistler]

IF your account was suspended for [ System Resources ] AND/OR [ Terms of Service ] - Admins will need to unsuspend your account - if that can be done

you should try the [ Renew Account ] on the [ Account Suspended ] page that your account is showing

IF your account was suspended for inactivity - because you did not logged into your account for more than 30 days at [ https://heliohost.org/ ]

you can reactivate your account at [ https://www.heliohost.org/renew/ ]

to prevent this from happening - you must login to your account at [ https://heliohost.org/ ] - with no more than 30 days after your last login

if you have any issues post them here so the Admins can look into it

If you are still seeing the "Account Suspended" page - after reactivating your account - clear your browser's cache and history - close browser - reopen browser - then check your site again

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[Tjoene]

Your account was suspended for the following reason:

 

Malware. /home/karthikk/public_html/admin/language/english/total/access.php

That means that there are some malware files found on your account.

 

For your safety and to protect your website from potential further corruption the account has been suspended.

 

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

 

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

[bdistler]

To find the infected files we recommend making a backup of your site, download the backup file to your computer

-

IMO no one should download files that contain malware to their computer

###

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...we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

-

@Tjoene your link is broken - S/B [ http://www.clamav.net/contact ]

###

[Krydos]

IMO no one should download files that contain malware to their computer

Yeah, I agree. This was the canned response from years ago when we got a lot of false positives all the time.

 

@Tjoene your link is broken - S/B [ http://www.clamav.net/contact ]

I've updated the multimod with the new link.

[karthikk]

Hi again suspended why?

Please find my below details:
a: karthikk

b: johnny.heliohost.org

c: timetoshop.in

 

Kindly do favor ASAP

 

[wolstech]

It's now suspended for being hacked.

 

You probably didn't remove the malware completely, and they used it to take over your account.

 

Our recommendation for removing malware is to delete the software entirely and reinstall it using only reputable sources and components.

 

For example, Themes and extensions for popular CMS products offered on dubious websites for "free" are commonly just disguised malware...

[bdistler]

Our recommendation for removing malware is to delete the software entirely and reinstall it using only reputable sources and components.

-

a issue I have with that is - most users do not know how to remove ALL malware completely - I find a lot of it above the [ public_html ] folder in one or more folders added under the [ mail ] folder

 

IMO - when you know your account has malware - best thing to do is delete it and setup a new one - and do not install WordPress