HelioHost Posted April 14, 2017 Posted April 14, 2017 username: dimlyJust emailing to inquire if there is anything to be done. The server my site was on was down a whole lot meaning logging in became a regular issue because I could almost never bring up the cpanel. This meant I'd get the occasional "renew you account" email and have to click renew and hope the link even loaded. However the last one I got the link just leads to the new site main page and I have no idea how to renew my account. it's possible it's all been deleted anyway, but I thought I'd ask.
wolstech Posted April 14, 2017 Posted April 14, 2017 The account in question does not exist. Do you know what server it was on and an approximate date when you signed up?
Krydos Posted April 14, 2017 Posted April 14, 2017 The account dimly was created on Johnny on 2013-09-07. Since then Johnny crashed, and we rebuilt him from scratch with upgraded hardware and upgraded software. http://www.helionet.org/index/topic/26727-johnnys-rebirth/ We gave users 72 days to download their backups if they wished, and then wiped the server clean. We did not recreate any accounts since users can recreate their own accounts using the backups that were provided. To recreate your account go to https://www.heliohost.org/signup/
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