Krydos Posted March 31, 2017 Share Posted March 31, 2017 No, she doesn't need to go elsewhere if she doesn't want to. I'm convinced she didn't install the malware intentionally or maliciously. As wolstech already said the existing account is too corrupted to be unsuspended, and we must keep the data intact for law enforcement to research the illegal activity if they need to. We can remove the domain(s) from the account though so you can use them to create a new account. Let us know how you'd like to proceed. Link to comment Share on other sites More sharing options...
sofija Posted March 31, 2017 Author Share Posted March 31, 2017 i really dont want to cause any trouble to anyone, i think i know where i did my mistake (instaling that plugin), i would like to know which is the most safe way and best way this situation to be solved. If is not to much to ask, can you guys tell me what should i do, and what that means to create a new account. Thx in advance. Link to comment Share on other sites More sharing options...
Krydos Posted March 31, 2017 Share Posted March 31, 2017 You should now be able to create a new account at https://www.heliohost.org/signup/ using your same email address, and the main domain ilovehm.heliohost.org Link to comment Share on other sites More sharing options...
sofija Posted March 31, 2017 Author Share Posted March 31, 2017 it says ilovehm.heliohost.org not available Link to comment Share on other sites More sharing options...
Krydos Posted March 31, 2017 Share Posted March 31, 2017 Sorry, I forgot to remove one record. Try now. Link to comment Share on other sites More sharing options...
sofija Posted March 31, 2017 Author Share Posted March 31, 2017 working now, thank you and sorry again that i have caused you soo much troubles. Can you help me how to be careful and not to happen again. which software should i use, or i can use wordpress (which i only know) and not adding new unknown plugins? i really dont want to make you troubles again. Link to comment Share on other sites More sharing options...
wolstech Posted March 31, 2017 Share Posted March 31, 2017 Joomla is a fairly popular alternative to WordPress. There's also a bunch of lesser-known ones out there too, but they have fewer choices for expansion. If you really want to restore WordPress, just don't get plugins off of random websites (these dubious "free" plugins are actually funded by the malware). Use reputable sites like the official https://wordpress.org/plugins/ and https://wordpress.org/themes/ to look for such stuff. Also be sure to keep everything updated since the updates often fix bugs and security holes that can be used to infect websites. Link to comment Share on other sites More sharing options...
sofija Posted March 31, 2017 Author Share Posted March 31, 2017 Thank you again and im very sorry, i really appreciate you work. Link to comment Share on other sites More sharing options...
sofija Posted April 10, 2017 Author Share Posted April 10, 2017 is there any chance to use my old domains : iloveheavymetal.tk and designzs.tk , i tried to add them on my new account but is says(XID ctyeba) A DNS entry for “designzs.tk” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed.and same for iloveheavymetal.tk Thx in advance Link to comment Share on other sites More sharing options...
Krydos Posted April 10, 2017 Share Posted April 10, 2017 The domains iloveheavymetal.tk and designzs.tk are now available to add to your new account. Link to comment Share on other sites More sharing options...
sofija Posted April 11, 2017 Author Share Posted April 11, 2017 Ty soo much Link to comment Share on other sites More sharing options...
Luigi123 Posted April 11, 2017 Share Posted April 11, 2017 Glad we can help. If you have any questions or if you need help anything, feel free to post it on the forums. Marking this Thread as Solved and Closed. Link to comment Share on other sites More sharing options...
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