HelioHost Posted March 8, 2017 Author Posted March 8, 2017 hi guys, new problems. = the holder of my webpage says, you are not a provider who can register and a=dmin my domain. is this true. actually i am looking for hosting my webpage =/ domain. soe what can i do?thanx a lot,markus and melissa = Gesendet: Mittwoch, 08. M=C3=A4rz 2017 um 11:40 UhrVon: "domainname.de" An: wolf_melissa@web.deBetreff: psychoaktives.de: Neue Nachricht von Ihrem Brokerwww.domainname.de -----Original Message-----From: "Heliohost Support" [support@heliohost.org]Date: 03/06/2017 03:59 PMTo: markusss@myway.comSubject: Re: [Hh#84013] Domain For Psycho thanx a lot. i will try again as the already regret. best greets, markus-----Original Message-----From: "Heliohost Support" [support@heliohost.org]Date: 03/06/2017 02:45 PMTo: markusss@myway.comSubject: Re: [Hh#84013] Domain For PsychoYour registrar (the company you bought the domain from) should have a place ==3Dwhere you can set the nameservers for your domains. Did you have to set a pa==3Dssword of some sort when you purchased the domain? If so, you probably can l==3Dog into a customer area on their website and set them. If you can't figure i==3Dt out, contact their support and ask them how to set the nameservers to ns1.==3Dheliohost.org and ns2.heliohost.org. Many will even do it for you if you ask==3D.=3DC2=3DA0All registrars are capable of setting nameservers since every web hosting co==3Dmpany requires this same process to use your domain with the hosting company==3D.You may view the status of your ticket by visiting:http://www.helionet.org/index/index.php?showtopic=3D3D27592Thank you,Heliohost supporthttp://www.heliohost.org/http://www.helionet.org/ You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=3D27592 Thank you,Heliohost supporthttp://www.heliohost.org/http://www.helionet.org/
wolstech Posted March 8, 2017 Posted March 8, 2017 That's partially correct. A domain is just a pointer to a web server. We cannot register the domain (the actual name) for you since we're not a registrar (the company you paid for the domain should be a registrar), but we can provide the web server that the domain gets pointed to. The fact that they're unable to set nameservers for you or give you instructions is very odd since it's a common process and request for registrars (EVERY domain they sell needs this done as part of setup). The domain is showing as ready on our end, so all the registrar needs to do is add the two records that point your domain to our nameservers and it would work with our service. Did they give you a reason why they can't configure it? Also, what company did you purchase the domain from? (Normally I can look this up, but your registrar doesn't seem to provide the required data...).
HelioHost Posted March 9, 2017 Author Posted March 9, 2017 domainname.deAbfalterweg 6 =E2=80=A2 5082 Gr=C3=B6dig =E2=80=A2 Austria =E2=80=A2 www.dom=ainname.de =E2=80=A2 office@domainname.deFirmenbuch Nr.: 266183x - Landesgericht Salzburg - Gesch=C3=A4ftsf=C3=BChrer=: Dipl.-Ing. Gerald Baumgartner - UID Nr.: ATU61948628 = hello there, hello heliohost, this above is the company aked for, which is dealing the domains in austria =/ germany.as i know, theyare focussing on selling websites. could be a reason for all =this mass? actually i bought the domain at this company to transfer to someone who regi=sters and so on. = so let me make it clear: you cannot register? do you know some good registra=r? and your job is as a web server to deliver features...? thanx a lot, markus und melissa -----Original Message-----From: "Heliohost Support" [support@heliohost.org]Date: 03/08/2017 11:34 AMTo: markusss@myway.comSubject: Re: [Hh#84013] Domain For Psycho That's partially correct. A domain is just a pointer to a web server. We can=not register the domain (the actual name) for you since we're not a registra=r (the company you paid for the domain should be a registrar), but we can pr=ovide the web server that the domain gets pointed to. The fact that they're =unable to set nameservers for you or give you instructions is very odd since= it's a common process and request for registrars (EVERY domain they sell ne=eds this done as part of setup).=C2=A0=C2=A0The domain is showing as ready on our end, so all the registrar needs to do =is add the two records that point your domain to our nameservers and it woul=d work with our service. Did they give you a reason why they can't configure= it?=C2=A0Also, what company did you purchase the domain from? (Normally I can look th=is up, but your registrar=C2=A0doesn't seem to provide the required data...)=. You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=3D27592 Thank you,Heliohost supporthttp://www.heliohost.org/http://www.helionet.org/
wolstech Posted March 9, 2017 Posted March 9, 2017 Yes that company could be giving you trouble intentionally, especially if they sell a competing product. I've seen one other company that did the same thing, the user ended up transferring his domain so he could host with us. We typically recommend Namecheap for domain registrations: https://www.namecheap.com/?aff=102467 They support .de domains, so you should be able to transfer your existing domain to them.
HelioHost Posted March 9, 2017 Author Posted March 9, 2017 he there. so you cannot host my webpage / domain?? actually i try to transfer (transfercode i am holding) this my page to you!!= for hosting / registering. o man, i need chilling now. markus -----Original Message-----From: "Heliohost Support" [support@heliohost.org]Date: 03/09/2017 07:48 AMTo: markusss@myway.comSubject: Re: [Hh#84013] Domain For Psycho Yes that company could be giving you trouble intentionally, especially if th=ey sell a competing product. I've seen one other company that did the same t=hing, the user ended up transferring his domain so he could host with us.=C2=A0We typically recommend Namecheap for domain registrations: https://www.namec=heap.com/?aff=3D102467 They support .de domains, so you should be able to tr=ansfer your existing domain to them.=C2=A0 You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=3D27592 Thank you,Heliohost supporthttp://www.heliohost.org/http://www.helionet.org/ r u a webhoster or not? so i understood at least when i read your page! hmmm... best regards, markus -----Original Message----- From: "Heliohost Support" [support@heliohost.org] Date: 03/09/2017 09:15 AM To: markusss@myway.com Subject: Re: [Hh#84013] Domain For Psycho he there. so you cannot host my webpage / domain?? actually i try to transfer (transfercode i am holding) this my page to you!!= for hosting / registering. o man, i need chilling now. markus -----Original Message----- From: "Heliohost Support" [support@heliohost.org] Date: 03/09/2017 07:48 AM To: markusss@myway.com Subject: Re: [Hh#84013] Domain For Psycho Yes that company could be giving you trouble intentionally, especially if th= ey sell a competing product. I've seen one other company that did the same t= hing, the user ended up transferring his domain so he could host with us. =C2=A0 We typically recommend Namecheap for domain registrations: https://www.namec= heap.com/?aff=3D102467 They support .de domains, so you should be able to tr= ansfer your existing domain to them.=C2=A0 You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=3D27592 Thank you, Heliohost support http://www.heliohost.org/ http://www.helionet.org/ You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=27592 Thank you, Heliohost support http://www.heliohost.org/ http://www.helionet.org/
wolstech Posted March 9, 2017 Posted March 9, 2017 We cannot manage the domain for you since we're not a registrar. We can only run your content on your domain once the domain is registered. The registrar needs the transfer code to accept your domain. As I said earlier, we recommend Namecheap for that. Then you need a hosting company, which is what we are. Once Namecheap or another registrar transfers your domain, you specify our nameservers on Namecheap's site, then your domain will work with our service. It sounds like you want a single company that does both domain registration and the hosting. We do not provide such a service.
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