HelioHost Posted January 22, 2017 Posted January 22, 2017 Hello guys!Any news about Stevie? Any new details on when he will be accessible to get data from him? Thanks!Best regards,Alex Barac On Wednesday, December 21, 2016 8:28 AM, "support@heliohost.org" <support@heliohost.org> wrote: Thanks!On 2016-12-20 13:29, Alex Barac wrote:> Hi,> > I should have something stored somewhere, I'll try to find it. I would> definitely appreciate if you guys manage to get the user's files soon;> In the meantime, I've sent a donation to you guys. Heliohost is> awesome, support is 10/10 and not charging for anything is the best.> Good luck in getting Stevie back up soon.> > Best regards,> Alex> > On Tuesday, December 20, 2016 8:59 PM, "support@heliohost.org"> <support@heliohost.org> wrote:> > Johnny signups reset at midnight UTC and have been filling up after an> > hour or so. You can see a record of the availability of Johnny signups> > on the fourth line from the top of> http://heliohost.grd.net.pl/monitor/ [1]> We always recommend user's take their own backups, but it sounds like> you may not have? There is a possibility we could restore access to> people's files soon though. See> http://www.helionet.org/index/topic/26860-stevie-progress/> > On 2016-12-20 10:00, Alex Barac wrote:>> So at this time, there's no running server to host the websites> except>> for Tommy (and Johnny, but he's full)?>> Also, regarding the backup of my website,could you please tell me>> where it's located and/or how I can access it?>> >> Thank you,>> Alex>> >> On Tuesday, December 20, 2016 5:51 PM, "support@heliohost.org">> <support@heliohost.org> wrote:>> >> If you get an invitation to Tommy you can create an account at any>> time>> that is convenient to you.>> >> On 2016-12-20 01:50, Alex Barac wrote:>>> Hello,>>> >>> I'm facing an issue regarding timezone. Where I'm from, Tommy will>>> allow new accounts to be created at 2 AM. Today it was at 4 AM.> Will>>> the time change every day and if yes, will it be open on a more>> decent>>> time formy time zone? Also, can you tell me how long will Tommy be>>> open?>>> >>> Thanks,>>> Alex>>> >>> On Monday, December 19, 2016 10:05 AM, "support@heliohost.org">>> <support@heliohost.org> wrote:>>> >>> The username bigguy, and the domain beres-expert.heliohost.org are>> now>>> >>> available to create a new account. You can recover your website by>>> restoring your most recent backup. Let us know if you need help> with>>> anything.>>> >>> On 2016-12-19 01:27, Alex Barac wrote:>>>> Hello,>>>> >>>> Thanks for the fast response. Yes, I would like to reuse my> current>>>> username and domain. Is there also anyway I can recover the>> website,>>>> or is it unavailable until Stevie is back online?>>>> Alex>>>> >>>> On Monday, December 19, 2016 1:48 AM, "support@heliohost.org">>>> <support@heliohost.org> wrote:>>>> >>>> Stevie is offline which explains why your site doesn't load, you>>> can't>>>> >>>> log in, and you can't change your password. We have been>>> recommending>>>> people create an account on Johnny or Tommy in the meantime,>> because>>>> it>>>> might not be until January or February before we can get an admin>>> out>>>> to>>>> California to work on Stevie. If you would like to reuse your>>>> username,>>>> or domain let us know and an admin can free them up for you to>>> create>>>> a>>>> new account.>>>> >>>> On 2016-12-18 13:37, Alex Barac wrote:>>>>> Hello fellow IT people,>>>>> >>>>> I have created a (very) small website a few years ago, located at>>>>> beres-export.heliohost.org. At the time, the website was hosted> on>>>>> Stevie, together with my own cpanel user. Unfortunately, starting>>>> with>>>>> the beginning of December, I didn't manage to perform the> periodic>>>>> login on cpanel, since Stevie started returning 404. Looking at>> the>>>>> server monitor you guys provide,>>>> http://heliohost.grd.net.pl/monitor/>>>>> [1], I could see that Stevie has been "red" starting with the 5th>>>> >>>>> December, which I'd assume is the cause of the http error. At> this>>>>> point in time, I'm unable to access the webpage, nor my account:>>>> your>>>>> new website (looks great, good job!) always says that there's an>>>>> invalid login, or returns a 404 if I'm logging from the old>>> version.>>>>> Trying to change my password also doesn't seem to work correctly.>>>>> I'm not sure if these symptoms are related to the server movement>>>> you>>>>> guys did, a possible migration you may have done of some data> from>>>>> Stevie, inactivity from my side, or any combination of the above.>> I>>>>> would like, if possible, to get the site back up and running, and>>> my>>>>> account as well. I'm prepared to answer any questions you have> and>>>> be>>>>> of any help I can. Thank you very much for your patience and> help.>>>>> >>>>> Best regards,>>>>> Alexandru Barac>>>>> >>>>> Links:>>>>> ------>>>>> [1] http://heliohost.grd.net.pl/monitor/archive/?2016-12-05> > > > Links:> ------> [1] http://heliohost.grd.net.pl/monitor/
wolstech Posted January 22, 2017 Posted January 22, 2017 All data that is recoverable, including the data from the manual attempt that was made, can be had from http://www.heliohost.org/backup/ If you don't receive the email after filling this form, let us know and we can send it manually. There are no plans for any further recovery. The disk is too damaged to do anything else with at this point.
HelioHost Posted January 22, 2017 Author Posted January 22, 2017 Hi,I've entered my data in that form and received an email containing a link When I clicked on the link, Account Suspended | HelioHost was loaded. Is the backup system working or is there anything I need to do on my side to be able to access my data?Thanks,Alex Barac Account Suspended | HelioHost On Sunday, January 22, 2017 2:53 AM, Heliohost Support <support@heliohost.org> wrote: All data that is recoverable, including the data from the manual attempt that was made, can be had from http://www.heliohost.org/backup/If you don't receive the email after filling this form, let us know and we can send it manually.There are no plans for any further recovery. The disk is too damaged to do anything else with at this point. You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=27435 Thank you,Heliohost supporthttp://www.heliohost.org/http://www.helionet.org/
Krydos Posted January 22, 2017 Posted January 22, 2017 Thanks for letting us know. The account that stores the backups had gone inactive since no one had logged in to it for 30 days. Does the link work now?
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