skullys Posted December 13, 2016 Share Posted December 13, 2016 Can one assume that most files on Stevie are still intact and will be accessible once a fix is found for the server?Is the Jan-Feb time frame still what we are looking at before another attempt is made at bringing Stevie back to life?If one chooses to move account to Tommy or Johnny, will the old files on Stevie be available at a later date or will they be deleted as part of the process? Thanks! Quote Link to comment Share on other sites More sharing options...
Krydos Posted December 13, 2016 Share Posted December 13, 2016 Can one assume that most files on Stevie are still intact and will be accessible once a fix is found for the server?We have no reason to believe that the data has been corrupted or lost. Stevie just won't boot up. Is the Jan-Feb time frame still what we are looking at before another attempt is made at bringing Stevie back to life?That is the worst case scenario where an admin will be able to visit the datacenter and physically work on Stevie. We have a few options that we can try remotely that might end up working too. If one chooses to move account to Tommy or Johnny, will the old files on Stevie be available at a later date or will they be deleted as part of the process?We will not delete anyone's information. If Stevie ends up needing to be rebuilt from the ground up like Johnny was we will try to backup as much information as we can, like we did on Johnny, before we wipe the server and start over. We don't have infinite storage space, but we'll do the best we can. Keep an eye on our news posts to make sure you get your backup as soon as they are available. Quote Link to comment Share on other sites More sharing options...
dalhous Posted December 13, 2016 Share Posted December 13, 2016 What are you advising for people with their site on Stevie? Quote Link to comment Share on other sites More sharing options...
Krydos Posted December 13, 2016 Share Posted December 13, 2016 I recommend creating an account on Johnny or Tommy and restoring your most recent backup until Stevie is fixed. Quote Link to comment Share on other sites More sharing options...
rlcoleman1 Posted December 15, 2016 Share Posted December 15, 2016 Pertaining to this, we can only have one account with Heliohost. How can we create an account on a different server? Quote Link to comment Share on other sites More sharing options...
wolstech Posted December 15, 2016 Share Posted December 15, 2016 We're waiving that right now since two of the servers are down (reports suggest hard disk issues). At some point, you'll likely either be asked to post if you want a backup sent to you, or if we get cPanel or FTP running again, an opportunity to log into it and back it up yourself. In the meantime, if you want to reuse your domain/username/email address, post your account's username and a root admin can rename the account and remove the email address and DNS entries for you so you can sign up again. Note that we currently only have Tommy available by invitation since Johnny seems to have died again last night. You can donate to get one (any amount $1 or more is appreciated and will get you an invite sent to your paypal email address), or hope you receive a random one (odds are 1 in ~20,000). Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.