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Posted

This site can’t be reached

iloveheavymetal.tk took too long to respond.

 

ERR_CONNECTION_TIMED_OUT

 

im getting this message for a few days, i cant log in to my heliohost account or on my wordpress dashboard... It is something wrong with my site or?

 

Username: metals

Server: Stevie

Domain: http://iloveheavymetal.tk

 

:unsure: :wacko: :blink:

 

Posted

Stevie is beyond (remote) repair, so he has to wait until a root admin can visit the server in person to fix it, likely January or February. While it's unfortunate that he failed, Stevie ran great for over 6 years before failing (a long time for any server to go without needing some form of repairs).

 

You need to move to Johnny when his signups reset, or donate to get an invite for Tommy (if you do this, be aware that the invite will be sent to the email address used to donate).

 

If you want to reuse your username and domains, let us know and we'll remove them for you so you can sign up on Johnny. Be aware that you will need to restore your site using whatever backups you have, since we do not have any way of retrieving data on Stevie at this time.

Posted

i guess my choice will be Johnny, and making my site from beginning as i didnt made any backup ( :( i always wanted but somehow i didnt had time i guess .. again...), and i want to keep my username and domain too :huh: Thank you for the replay :rolleyes:

Posted

i guess my choice will be Johnny, and making my site from beginning as i didnt made any backup ( :( i always wanted but somehow i didnt had time i guess .. again...), and i want to keep my username and domain too :huh:

Escalating to have the domains and username removed.

Posted

You can't use Johnny if they're already listed in our system as being used by a Stevie account.

 

He's just going to rename the Stevie account and delete the DNS for your domain so you can sign up again with the same information.

Posted

Ahh understood, i will check back again for sure, i really appreciate your help and the services that heliohost offers us... Hope to make again account with you guys...Thank you again and wishing you all the best.

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