joann Posted October 30, 2016 Posted October 30, 2016 Hello, I recieved a email today, that I'm invited to get account on Tommy server, but the e-mail I used is same as one I used on Stevie, and instead of letting me get a tommy account, it made my quota to 1 GB instead... What to do? I legitimately got the email, can post any kind of proof if needed. Can even get reciept ID of donation.
wolstech Posted October 30, 2016 Posted October 30, 2016 Please use a different email address to register.
joann Posted October 31, 2016 Author Posted October 31, 2016 Please use a different email address to register.How do I redirect my Tommy invitation to another email address?Also it expired my link, because I clicked on it, and it expanded capacity instead.
wolstech Posted October 31, 2016 Posted October 31, 2016 Ack. I forgot that those invitations are already assigned to your email address when you receive them. Krydos probably needs to resend it under a different address for you. Escalating.
joann Posted October 31, 2016 Author Posted October 31, 2016 Ack. I forgot that those invitations are already assigned to your email address when you receive them. Krydos probably needs to resend it under a different address for you. Escalating.Do I need to reply to this thread with secondary e-mail or will I be private messaged?
wolstech Posted October 31, 2016 Posted October 31, 2016 Lets wait until Krydos responds to confirm that's the best fix. If we do need a second email, we'll ask for a PM. Posting an email publicly can cause it to get picked up by spammers relatively quickly.
joann Posted November 1, 2016 Author Posted November 1, 2016 Lets wait until Krydos responds to confirm that's the best fix. If we do need a second email, we'll ask for a PM. Posting an email publicly can cause it to get picked up by spammers relatively quickly.How long does it usualy take for him to review these cases?
wolstech Posted November 1, 2016 Posted November 1, 2016 Usually a few days, but sometimes up to a week. He hasn't been as active as normal recently due to work and other things in his life. I'm waiting on a response about a forum spam issue myself. It's worth remembering that we're all volunteers too, so HelioHost is something we fit in when we can. We don't get anything in return for our time.
joann Posted November 1, 2016 Author Posted November 1, 2016 Usually a few days, but sometimes up to a week. He hasn't been as active as normal recently due to work and other things in his life. I'm waiting on a response about a forum spam issue myself. It's worth remembering that we're all volunteers too, so HelioHost is something we fit in when we can. We don't get anything in return for our time.Yeah, I appreciate your work, without you the volunteers, this place would be a mess. I'll try to wait til then, I guess
Krydos Posted November 3, 2016 Posted November 3, 2016 An email has been sent to the invited email address.
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