thomasho Posted July 3, 2016 Share Posted July 3, 2016 I would like to transfer my account from Johnny to a different one. I understand that I need to delete my current account and then sign up again, but for some reason the system counts my password as wrong. I know it's correct because it's saved in chrome and I used it every day to sign in to cPanel. Any thoughts? Link to comment Share on other sites More sharing options...
wolstech Posted July 3, 2016 Share Posted July 3, 2016 Just sign up again. You can't delete your Johnny account because Johnny crashed. 1 Link to comment Share on other sites More sharing options...
thomasho Posted July 3, 2016 Author Share Posted July 3, 2016 Thanks for the quick reply and will do. Link to comment Share on other sites More sharing options...
thomasho Posted July 3, 2016 Author Share Posted July 3, 2016 Unfortunately, I'm unable to create a new account because my domain is already registered to my Johnny account. Link to comment Share on other sites More sharing options...
wolstech Posted July 3, 2016 Share Posted July 3, 2016 This support request is being escalated to our root admin. 1 Link to comment Share on other sites More sharing options...
Krydos Posted July 4, 2016 Share Posted July 4, 2016 Please post the following information:Your cPanel username Your main domain The server that you are on for some reason the system counts my password as wrong. I know it's correct because it's saved in chrome and I used it every day to sign in to cPanel. Any thoughts?The way the system verifies your username/password before deleting your account is by sending the username and password to the server, and asking if they are correct. Since the server is down it can't respond "yes, that is correct", so the default answer is assumed which is no. Yes, I suppose the system could be a little bit more transparent with the error message, but I didn't write it. Link to comment Share on other sites More sharing options...
thomasho Posted July 4, 2016 Author Share Posted July 4, 2016 cPanel User: ThomashoMain Domain: www.thomashowl.comServer: Johnny Link to comment Share on other sites More sharing options...
Krydos Posted July 4, 2016 Share Posted July 4, 2016 I have manually created an account for you on Stevie using that same username, and domain. You password has been emailed to your validated Helionet email address. Let us know if you need help with anything else. 1 Link to comment Share on other sites More sharing options...
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