CatCreature Posted October 24, 2015 Share Posted October 24, 2015 Hey, I'm new to this forum...I decided to join because I seem to be having an issue with my site hosted on the Stevie server of HelioHost, and I can't understand what's going on. So forgive me if I ask something stupid! Around late October 17th or sometime on October 18th, I completely lost my site somehow. I cannot view it. If I try, I get a long loading time, and am eventually met with a note that says this on it:"This webpage is not availableERR_CONNECTION_TIMED_OUT" I usually edit my site through a program on my computer, Filezilla, and it won't connect anymore either. If I try logging into the CPanel on HelioHost, I'm met with the same issue as when I try to view the site, mentioned above. What baffles me though, is I can't access this site (or my sister's, which is also on the Stevie server experiencing the exact same issue) on any of my computers or iPad in my home...yet a friend of mine claims she can still browse my site normally. And it's been in this confusing limbo for days, and I have no idea what's going on, and all of my searching for answers has turned up empty. I don't think it's any sort of technical issue on my end, as nothing has been changed from when it WAS working, so I thought maybe the host might be having some sort of issue? I really don't know. If anybody can help me figure this out, I'd really appreciate it! Thanks in advance! Link to comment Share on other sites More sharing options...
Tjoene Posted October 24, 2015 Share Posted October 24, 2015 Please post the following information:Your cPanel username Your main domain The server that you are on Link to comment Share on other sites More sharing options...
CatCreature Posted October 24, 2015 Author Share Posted October 24, 2015 Uhh let me see... cPanel username: lskikyouMain domain, is that my site URL? That's http://waa.heliohost.org/WAA.phpServer that I'm on...Stevie. Is that right? xD Link to comment Share on other sites More sharing options...
wolstech Posted October 24, 2015 Share Posted October 24, 2015 That site is working fine for me. You're blocked by the firewall most likely. An admin can check and unblock you if needed. Link to comment Share on other sites More sharing options...
CatCreature Posted October 24, 2015 Author Share Posted October 24, 2015 That's what my friend said too. o.O What firewall? And what admin? Someone from the HelioHost site, right?I really am very bad at this, and I feel really dumb at the moment...sorry for the questions! Link to comment Share on other sites More sharing options...
wolstech Posted October 24, 2015 Share Posted October 24, 2015 Krydos or Byron needs to fix it. I'll escalate it so krydos sees it. Link to comment Share on other sites More sharing options...
wolstech Posted October 24, 2015 Share Posted October 24, 2015 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Krydos Posted October 24, 2015 Share Posted October 24, 2015 Can you connect now? Link to comment Share on other sites More sharing options...
CatCreature Posted October 24, 2015 Author Share Posted October 24, 2015 Eek, yes I can! Thank you very much! My sister's site works as well! Ha, never thought I'd be so excited to see this site again! xD Link to comment Share on other sites More sharing options...
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