rockygl Posted July 5, 2015 Share Posted July 5, 2015 Hi, I can't seem to get any email account I setup to work, when I set the password and try to log on I just get a 'The login is invalid.' message. Could someone advise? Many thanks My domain is www.rockyglaciers.co.uk Link to comment Share on other sites More sharing options...
yashrs Posted July 5, 2015 Share Posted July 5, 2015 What username are you using to signin ? Link to comment Share on other sites More sharing options...
rockygl Posted July 5, 2015 Author Share Posted July 5, 2015 It asks for the email address so I was using 'scott@www.rockyglaciers.co.uk' Thanks Link to comment Share on other sites More sharing options...
yashrs Posted July 5, 2015 Share Posted July 5, 2015 To reproduce the issue, I will need to change the password of your account to log in. Would you mind me doing so ? Link to comment Share on other sites More sharing options...
rockygl Posted July 6, 2015 Author Share Posted July 6, 2015 No that is ok. Thanks Link to comment Share on other sites More sharing options...
yashrs Posted July 6, 2015 Share Posted July 6, 2015 Indeed, I was unable to access the email account after changing the password nor after creating a new mail account. The password has been mailed to the email id registered on board. This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Krydos Posted July 7, 2015 Share Posted July 7, 2015 You can't login to the email account scott@rockyglaciers.co.uk because that email address doesn't exist. To create an email account on your domain just go to http://stevie.heliohost.org:2082/frontend/x3/mail/pops.html and type the username, which is 'scott' in this case, and the password you would like to use. I went ahead and created that email address and tested it. I was able to log in just fine now that the email account is created. You can change the password of the email address on the same page I linked above. Let us know if you're still having any problems. Link to comment Share on other sites More sharing options...
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