Heliohost Email Account Note Activated

[Sapateiro de Pirescoxe]

Dear Heliohost team,

I was more than one month without to access to my Heliohost Cpanel account (user: sapatos) and the account was suspended. Meanwhile I have reactivated the Cpanel account and everything is running fine except the access to my Heliohost email account (sapateiro@sapateiropirescoxe.heliohost.org). Please, could you help me to reactivate the email account?

Regards

O Sapateiro

[yashrs]

Which email client are you using to connect ?

 

Also, include:-

a. your HelioHost username

b. the server your account is on

c. your HelioHost main domain

[Sapateiro de Pirescoxe]

Which email client are you using to connect ? Also, include:- a. your HelioHost username b. the server your account is on c. your HelioHost main domain

 

The email cliente that I am using is sapateiro@sapateiropirescoxe.heliohost.org (on Horde email)

 

a. your HelioHost username: sapatos

b. the server your account is on: Stevie

c. your HelioHost main domain: Sapateiropirescoxe@heliohost.org

 

Thank you for the support

 

O Sapateiro

[yashrs]

You will have to use Squirrel E-Mail. Horde and Roundcube doesn't work on Stevie. Please try using Squirrel and let me know if it works.

[Sapateiro de Pirescoxe]

You will have to use Squirrel E-Mail. Horde and Roundcube doesn't work on Stevie. Please try using Squirrel and let me know if it works. :)/>

 

Dear yashrs,

 

Thank for your answer. I am surprised because until 2 months ago the Horde email was working fine in Stevie. So, according your advice I have tried the Squirrel but the INBOX folder remains empty. I only have two old messages, from 2012, in the SEND box.

 

Regards

 

O Sapateiro

[yashrs]

I told you about the mail clients from this :-

Sorry I forgot both are not working. See about half way down:

 

http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/

 

You'll need to use Squirrel mail.

I dont use mail too much from webmail. I have configured Outlook for mails.

[wolstech]

Your best bet is to set up a proper mail client. Thunderbird is free and will work fine. Squirrelmail has issues when you use it with mail account other than the default one. Alternately, forward your account to a normal email service like a gmail account and use that.

[Sapateiro de Pirescoxe]

Ok. Thank you all. I´ll figure other options as you are advising.

 

O Sapateiro