e08ftunram Posted April 11, 2014 Posted April 11, 2014 i'm sorry, heliohost admin, but the last post is unsolved my problem, the account still suspended, without any reason. can you unsuspended the account? and tell me why its suspended, i believe there's mistake or hijaking that is not from me. thank you. a. usrnme heliohost: elektro8b. server: steviec. domain: elektro08.com
jje Posted April 11, 2014 Posted April 11, 2014 A serious Terms of Service violation was found on your account. Would you like me to escalate this so you can have a specific reason why it is suspended?
e08ftunram Posted April 11, 2014 Author Posted April 11, 2014 yes, escalate the problem please. then after i got the reason, what happened?
Tjoene Posted April 11, 2014 Posted April 11, 2014 This support request is being escalated to our root admin.
Krydos Posted April 12, 2014 Posted April 12, 2014 This account cannot be unsuspended because it was involved in illegal activity. If it wasn't you that was doing this feel free to create a new account, and make sure you secure your account better against hackers this time around. If it was you that was involved in the illegal activity feel free to find another host. Either way this account cannot be unsuspended.
e08ftunram Posted April 12, 2014 Author Posted April 12, 2014 ...so disappointed., i'm use heliohost for main hosting last year., but just in last month, there's 3 times of suspended, with different reason. ..at least, can i get my data backup?? if can't, its time to say, thank you for all support until now.
wolstech Posted April 12, 2014 Posted April 12, 2014 No backup unfortunately. I don't know what activity got it suspended, but in some cases, backups could aid crime, hence we can't allow them. For instance, imagine you ran a phishing site. If we allow a backup, we'd be allowing you to retrieve whatever stolen information the site collected.
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