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Posted

Username: mobirock

Server: stevie

Domain: socialmediarock.com

 

My website just unsuspended 2 days ago, but today i get suspended again.

Need your advice, thanks in advance.

Posted

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.

 

Note: this is your second suspension. If you don't fix the problem, the next suspension will be final.

 

If you still see the suspended page, please clear your cache.

  • Like 1
Posted

Thanks Tjoene for your quick response

Does deactivating some plugins will reduce the server load?

or is there anything to do with the incoming traffic to my website?

 

Sorry for asking some questions, you are the expert

i am simply a user. and i am trying not to get the final suspension.

Posted

Does deactivating some plugins will reduce the server load?

Maybe. We host literally thousands of wordpress sites on our servers, and yours is the only one causing such ridiculous high load. Usually if a wordpress site is causing high load disabling wp-cron can help a lot if you haven't already done so.

or is there anything to do with the incoming traffic to my website?

Probably not. I don't know how many visitors your specific site gets, but the overall traffic to the entire server hasn't increased in the two weeks or so that your account has existed.

 

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Posted (edited)

Thanks for the hints Krydos, i really appreciate your advice,

but I don't have wp-cron running, and i never use that plugin.

this is from my dashboard WP Overview (lite):

Mem: WP 32M (def) Usage 30% 38.25M of PHP Limit 128M

 

I have Statpress Visitor running, but i have reduced it to the minimum, and i have emptied the Statpress databases on Phpmyadmin last night,

can this be the problem?

I just disabled Statpress

 

I just saw this on CPanel

Server Load 5.84 (4 cpus)

Disk /dev/sda1 (/) 98 %

but i don't understand those means.

 

Does Framing video from Youtube allowed?

i got 1 post with youtube video on it.

 

PS:

I am very satisfied with Heliohost service, i've never found free hosting with Full features of CPanel before.

Please help me to reduce the server load, thank you very much.

Edited by mobirock
Posted

Even though your account was suspended for the first quarter of the day, you still have the highest load of all the 12,000 accounts located on your server. You better figure this out quickly or you're going to need to look for a new host. The way high load suspensions work is you can cause as much load as you want until it starts to negatively affect the other accounts. So if the high load of your account slows down the server you get suspended again to keep the other 11,999 (or whatever) accounts working at a reasonable level.

  • Like 1
Posted

That comes from hitting the process limit, I'm thinking one of your wp plugins might be going nuts. Try killing them all and adding one a day to see if it noticeably impacts your page loads.

 

Linking a single video shouldn't be causing load like that, and barebones wp hardly affects the server.

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