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I have just purchased a domain name for use with my HelioHost website. I bought it through Katz Global, a company that allows for alternative payments of purchases without credit or checking (like the standard GoDaddy, HostGator and NameCheap, etc. require). I received an email from their Customer Service dept. asking what DNS records I want to use with the domain(s). Obviously I know the answer to be ns1.heliohost.org and ns2.heliohost.org, but I'm just confused about when I should have this configured. Technically, I do not "own" the domain as of yet; the purchase is pending (paid by U.S. mail), and I'll only "own" it once I've received an email with further details, which I haven't yet received. Katz takes care of everything nameserver wise on their end; there is no control panel to manage your domains, and configurations are achieved by sending tech support an email. I read in the HelioHost wiki the information about parked, addon and subdomains: I read also on the HH wiki that The problem is that they seem to be asking to change the nameservers first, and I cannot add a domain to my Parked Domains that I technically do not own yet. My understanding is that the sequence seems a little backwards, at least comparing their setup requirements to HH's domains section on the Wiki, which states to enter your domains first to cPanel and then configure it with your registrar. Per the Katz Global domain registration FAQ: So what should I do to go about pointing this domain to the yourname.heliohost.org URL? Should I enter the domains I just purchased (but which are not "mine" yet) into cPanel anyway and then tell Customer Service what DNS servers to use? Should I let them know which servers to use but ask them to hold on on updating until I "have" the domain (payment receipt) and can subsequently configure it on my site? Will my custom domain(s) still work if I tell tech support to point them to Helio's DNS records before I enter them into my cPanel? I'm just confused from a sequential standpoint as to which I should do first and how long it will take for the domain I don't yet have to become active on my site. I'm going to wait to respond to the setup guy until I hear from support on this end. Thanks in advance.

(Never mind, found answer. Please feel free to lock/delete.) Topic resolved

Hello every one in this great forum. First, i am a new at web hosting and i wonder how to get .co.cc domain for my python/django web app hosted here Also, what URL do i have to type to get access to my web site, because i is 3 days that i am registered here and when i try to enter to my web site using this address : http://pydevstore.tk i got HELIOHOST ACCOUNT QUEUED For more information: my web site has a .tk domain and i already have an account at .co.cc and i just want to know how to set the configuration for the last one. Thanks in advance

i desperately need some help configuring DNS for my domain.. i bough a domain name and tried to configured it for my heliohost account. (buzzmouse.com) ns1.heliohost.org, ns2.heliohost.org the heliohost account was working good (buzzmouse.heliohost.com). i tried first using the cPanel option : Parked Domain - gave it 2 days. then tried manually configured 'Advanced DNS zone editor'. then tried to use the domain change script at: http://www.heliohost.org/home/support/scripts/domain all option resulted in getting to this page : /cgi-sys/defaultwebpage.cgi (HELIOHOST ACCOUNT QUEUED) the situation now is that i cant do anything in either cPanel ( You do not have permission to read the zone for : www.buzzmouse.com) or using the script again ( We're sorry, but we either could not find that account in the database, or it is not listed as active. Please contact an administrator if you feel this message is in error.) HELP!!!

SignUp Domain: http://stgeorge.heliohost.org/ Server: Stevie I did a backup of a TLD that I moved to a new server prior to deleting the files in my HelioHost account due to disk space usage being high and although the backup was created which took the Account size to 507mb prior to deleting the files, once files were deleted this took it down to 340mb. The problem I have is that I has 3 AddOn Domains but noticed that these are not shown: However of the three AddOn domains, two are now pointing to the heliohost server, the two: http://translationstreet.co.uk/ http://winfoes.co.uk/ Initially I got a 500 server error when visiting these two sites but after logging out then in again, the Disk Space Usage eventually went to the correct amount and both sites started working OK even though there is the above message in AddOn Domains. Why are these not showing as configured. Does exceeding disk space usage wipe AddOn Domains. I re-named the Directory of one of the sites then went to AddOn to Add it but it said that this was owned by another User. The directory was created however, so I moved the files into the new directory. So both the above TLD's work, but they do not appear in the AddOn Domains!

Username: Felix95 Default domain name : sidesign.heliohost.org Parked domain name : anonymia.iz.rs I am receiving this error : Error from park wrapper: Sorry, you are not allowed to add any more than (0) parked domains! Server : johnny Parked Domains 0 / 0 Addon Domains 0 / 0 Can you please fix this? Thanks in advance.

Hello, Am encountering a problem here. I can access the website www.hcaivu.com just fine. But when I try it without www i.e. hcaivu.com I see the "Heliohost Account Queued" page. How can I rectify this? Thank you

Hi! I have a my domain,I would like to link to my site. NameServer: ns1.heliohost.org ns2.heliohost.org but I can not add to a parked domain What is the problem?

Hi, I registered my main domain as mangimosbi.co.cc without realizing that all *.co.cc domains were blacklisted by google. Is there a way i could change my main domain to something else?? any help would be very much appreciated. Kind regards,

Hello, I have been trying for several days to park the domain appseresvivos.pt using cPanel without success. The error "Error from park wrapper: appseresvivos.pt is owned by another user." keeps appearing, even though the registrar is correctly set to the heliohost's nameservers. When accessed directly, it shows a queued account page from the server. What should I do to solve the problem? The account is appsv.heliohost.org. We are a non-profit organization based in Portugal involved in activities about the preservation of life. Thank you.