Luigi123

Moved to Customer Service.

That IP is not blocked. So if you’re able to login the cPanel, you’re good go. If you are having trouble logging in FTP account, try these settings and see if that works: Host: johnny.heliohost.org Port: 1373 Protocol: SFTP Logon type: Normal User: <your cpanel username> Password: <same as cpanel>

Please make sure that all php files must set the permission to 644 and all of the folders to 755. That’s why you’re seeing the 500 Internal Server Error Page.

Krydos can install this for you on your account. Escalating.

Oh I see. We’ll wait for Krydos and see what he says.

Unblocked.

Also, a lot of users forget to close the mysql connections when they have finish working on it. So that maybe the problem you forget to close the mysql connections and that is why you got that error.

I will escalate this to our root admin to find out.

No problem. Please let us know if you have any questions or problems. We are here to help!

No it’s not the app. It’s our server a bit slow. Sometimes when you install an app via Softaculous, it will get a bit slow. This happens to other users too. But later it will be back to normal. I check thepiratestore.com and the loading page is running fast now. So you’re good to go.

Unblocked.

Oh I get it what you mean. Um, if you accidentally let the system install the CubeCart files in your main directory (public_html), and you wanting to delete again so you can start over again, it won’t automatically delete the CubeCart Files in public_html. It will only delete the generation directory and including files when you tell the system that you want to create a folder so that the system can place the files in that folder. I hope you understand what I’m saying.

When you about to delete the CubeCart app, on the last step of the uninstallation, there are 3 options weather you want to keep the directory, Database, and Database users. By default all of 3 options are checkmark. So you can do whatever you want to your likings. Let’s say that you want to delete the directory only and you want to keep the Database and Database users, you just uncheck two of them, leave directory’s check mark alone and it will only delete the directory.

This support request is being escalated to our root admin.

Just going to reply it here to say “thank you for removing it from your account” I’m on my mobile phone so I can’t reply to your private message. Also, there’s nothing for you to remove anything from your account. That’s it, just the copyrighted books.

Just going to reply it here to say “thank you for removing it from your account” I’m on my mobile phone so I can’t reply to your private message. Also, there’s nothing for you to remove anything from your account. That’s it, just the copyrighted books.

Just going to leave this here so you can still remember of this: https://www.helionet.org/index/topic/35722-unsuspension/?do=findComment&comment=158303 You still haven’t remove everything from your account. I’m already giving you 24 hours to remove everything from your account as I said from Tuesday. But then you started to focus removing SSL from your two domains and trying to figure it out removing the force SSL too. I’m just going to give you 2 days for you to remove everything from your account. If you don’t remove them after 2 days, your account will be permanently suspended and you will no longer be using your account anymore.

I check your domain again and I don’t see Suspended Page anymore. As Wolstech said, if you can’t login, try resetting your password and try again. If you not able to reset your password, please let us know and we will reset it for you.

I check your custom domain of duplasrcaa.ga and it is working now. I also check paulodsm.heliohost.org and it’s working too. Now, you can start setting up Cloudflare again by using our working DNS records. Please let us know if you have questions or problem.

Your account is not suspended. It’s showing the suspended page. I will escalate this to our root admin.

Try to rename .htaccess or just delete it so it won’t force the users visit to your secure domain name. It will just visit http instead https. Is there a reason why you don’t want to delete .htaccess or renamed it?

This support request is being escalated to our root admin.

I will go ahead and unsuspended your account. You have until 24 Hours to remove everything from your account. Once this is done, Root Admins, or Moderators will be checking your account on the next day to make sure that you remove everything from your account. If we see anything you still have it there, we will resuspended your account and we will not give you a second chance anymore. Unsuspended.

That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

Unblocked.