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jje

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Posts posted by jje

    in Questions

    Posted

    This issue has been identified and escalated. More information available at:

    http://www.helionet.org/index/index.php?showtopic=9229

     

    It usually takes around 24 hours for us to get Stevie back up and online. ;)

     

    We will post updates on our Twitter feed @HelioHost

     

    If you wish to move your entire site to Johnny then please let me know and I will be happy to move you to Johnny. Although, we only recommend you do this if you require the use of dangerous services like Java/JSP, ASP.NET and Ruby on Rails. Because of these dangerous services, the uptime will be worse and your site might be a bit more sluggish.

     

    This issue with Stevie is becoming more and more rare. If I were you, I would keep your site on Stevie. ;)

     

    The moving process is automated and instructions are available at http://wiki.helionet.org/wiki/Moving_your_account . However, the wiki is currently unavailable as it is hosted on Stevie. Also, the delete script should only work when Stevie is back online. The process involves deleting your account and restoring your files etc.

     

    We apologise for any loss of important emails. During this time, the emails you receive will probably be immediately discarded. Also, some email providers (such as Yahoo and BT) will send an email back to the sender saying that the email failed to deliver.

    [Solved] Site/email down

    in Escalated Requests

    Posted

    If you wish to move your entire site to Johnny then please let me know and I will be happy to move you to Johnny. Although, we only recommend you do this if you require the use of dangerous services like Java/JSP, ASP.NET and Ruby on Rails. Because of these dangerous services, the uptime will be worse and your site might be a bit more sluggish.

     

    This issue with Stevie is becoming more and more rare. If I were you, I would keep your site on Stevie. ;)

     

    The moving process is automated and instructions are available at http://wiki.helionet.org/wiki/Moving_your_account . However, the wiki is currently unavailable as it is hosted on Stevie. Also, the delete script should only work when Stevie is back online. The process involves deleting your account and restoring your files etc.

     

    We apologise for any loss of important emails. During this time, the emails you receive will probably be immediately discarded. Also, some email providers (such as Yahoo and BT) will send an email back to the sender saying that the email failed to deliver.

    [Solved] Site/email down

    in Escalated Requests

    Posted

    We are currently experiencing some technical difficulties related to Stevie. We are doing as much as we can to solve this issue quickly and efficiently. We will keep you updated via our Twitter feed @HelioHost.

     

    The Administrators are equipped with tools to fix the error, but unfortunately they have failed to fix the issue.

     

    Because of this, this support request is being escalated to our root admin.

    [Solved] .aspx Site not working

    in Escalated Requests

    Posted

    But how long do you think it will take to get everything sorted out?

     

    Sorry, looks like the issue got solved last time

    so this time the problem was actually at the domain name registrar side, but they fixed it and it works now
    Is it still not working? If not, shall I escalate this? If so, what should djbob do?
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