jje

Sorry, system() is disabled for security reasons. If we allowed system(), anybody could hack our servers and do something bad. Try looking for a workaround.

What is that username? Could you try creating a simple PHP file (eg. dbconnect.php) in public_html on your heliohost website with the following code and navigate to it (eg. http://yoursite.heliohost.org/dbconnect.php) in your browser? <?php $server = "localhost"; $username = "FILLIN"; $password = "FILLIN"; $db_name = "FILLIN"; mysql_connect($server,$username,$password) or DIE("Couldn't connect locally."); mysql_select_db($db_name) or DIE("Couldn't select database."); echo "Database connection successful. ?>Replacing FILLIN with your details. Unfortunately that error message isn't very specific. Is there any way you could get more details on the error? Could you also try what I have suggested above?

@cl58tools - Following on from what byron said, you have to 'Unsuspend' the account even if it is active. If that doesn't solve the problem then you have to 'Suspend' then 'Unsuspend' the account.

What error are you getting? What username are you using? What language are you using to connect?

We apologise for the inconvenience this issue is causing. Yes this is a server-wide issue and we are working as hard as we can to fix it. Please keep all discussion related to the matter in this topic. Do not create additional topics related to the matter. Please follow @HelioHost on Twitter for updates. @admins - I'm not in the place at the mo to run the script. Btw, this is Johnny not Stevie, weirdly.

Please can you let us know if you see an improvement. If not, then we can investigate the matter further

Glad your problem got solved! Please spare 2 minutes to fill in our quick survey: http://www.helionet.org/index/index.php?showtopic=8947

Welcome to HelioHost! We hope you have a pleasant experience with us!

Moving to Website Management & Coding. Although I don't really use CMS's, I can't really decide between Joomla, Drupal and TYPO3.

There was a weird problem in the database. I have fixed it now - your site is now showing up fine. If you are still seeing the suspended page then please clear your cache.

Merging topic with escalated topic...

This support request is being escalated to our root admin. @djbob - his account is active, but his domain is showing not found

Are you logging in with the right URL? Remember to login through http://www.heliohost.org/home .

Usually it takes 48 hours, but it can take up to 96 hours

Yeah. When I signed up to HelioNet, I was inactive for like half a year. That's why my average post count is 2.

Glad your problem got solved Please spare 2 minutes to take our survey: http://www.helionet.org/index/index.php?showtopic=8947

Could you please read the PM I have sent you, and we will discuss the matter further from there

Thanks.

What is the link to your simple JSP file? Could you post the source code? This support request is being escalated to our root admin.

Merging topic. This support request has been escalated to our root admin.

Glad your problem got solved Please spare 2 minutes to take our survey: http://www.helionet.org/index/index.php?showtopic=8947

This support request is being escalated to our root admin.

Moving to Customer Service, as this is related to the service HelioHost provides.

Glad your problem got solved Please spare 2 minutes to take our survey: http://www.helionet.org/index/index.php?showtopic=8947