robev

Can you please free up my username robev so I can use it on Ricky?

Paypal on the donate.php page

My account username is robev and my account URL is http://robbiewolfe.heliohost.org. I was on Tommy before the crash. I'd like to temporarily move my account to Ricky until Tommy is fixed. I donated to HelioHost (my transaction ID is 07G89556FS160615W) Do I have to do anything or will you do it for me? I downloaded my backup. Is there a fast way to just reupload everything to the server? An FTP client you recommend? What would be my new FTP settings.

Thank you. Everything seems to be working. Thanks for all the help.

I'm sorry for the late reply. I was away from my computer for a few days. I removed it and re-added it. Now https:// is working, and http:// says heliohost is configuring my account. Is that normal?

Thanks for the quick reply. If I remove it, will that delete all the files in that folder?

Server: Tommy Account: robev (robbiewolfe.heliohost.org) I'm not so familiar with SSL so please excuse my ignorance. I've noticed for a while one of my subdomains (parshaponders.robbiewolfe.heliohost.org) shows "not secure" in Chrome. On my other subdomains, if I go use https:// it works. This particular one shows a "Your connection isn't private" error if I use https. I checked the SSL page in cPanel, and went to Manage SSL sites. It gives me this error at the top of the page and doesn't display my subdomain in the list of SSL websites (yet correctly displays the other ones): load_ssl_domain_userdata(parshaponders.robbiewolfe.heliohost.org) failed - check /usr/local/cpanel/logs/error_log for additional details! at /usr/local/cpanel/Cpanel/WebVhosts.pm line 360. at /usr/local/cpanel/Cpanel/WebVhosts.pm line 360.Cpanel::WebVhosts::_load_ud_and_check("robev", "load_ssl_domain_userdata", "parshaponders.robbiewolfe.heliohost.org") called at /usr/local/cpanel/Cpanel/WebVhosts.pm line 333Cpanel::WebVhosts::_return_domain_vhosts_list("robev", CODE(0x29e12b8), Cpanel::Config::WebVhosts=HASH(0x5841060)) called at /usr/local/cpanel/Cpanel/WebVhosts.pm line 186Cpanel::WebVhosts::list_ssl_capable_domains("robev") called at /usr/local/cpanel/Cpanel/API/WebVhosts.pm line 88Cpanel::API::WebVhosts::list_ssl_capable_domains(Cpanel::Args=HASH(0x5841078), Cpanel::Result=HASH(0x5840ec8)) called at /usr/local/cpanel/Cpanel/API.pm line 287Cpanel::API::__ANON__() called at /usr/local/cpanel/Cpanel/API.pm line 359eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 359Cpanel::API::_eval_guard(Cpanel::Result=HASH(0x5840ec8), CODE(0x58415d0)) called at /usr/local/cpanel/Cpanel/API.pm line 287Cpanel::API::_run_module_function(Cpanel::Args=HASH(0x5841078), Cpanel::Result=HASH(0x5840ec8), "WebVhosts", "list_ssl_capable_domains") called at /usr/local/cpanel/Cpanel/API.pm line 142Cpanel::API::execute("WebVhosts", "list_ssl_capable_domains") called at /usr/local/cpanel/Cpanel/Template/Plugin/CPDefault.pm line 60Cpanel::Template::Plugin::CPDefault::_execute_or_die("WebVhosts", "list_ssl_capable_domains") called at /usr/local/cpanel/base/frontend/paper_lantern/ssl/install.html.tt line 2eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/ssl/install.html.tt line 2eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/ssl/install.html.tt line 16Template::Provider::__ANON__(Template::Context=HASH(0x5776730)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161Template::Document::process(Template::Document=HASH(0x582c7b0), Template::Context=HASH(0x5776730)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321Template::Context::process(Template::Context=HASH(0x5776730), Template::Document=HASH(0x582c7b0)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91Template::Service::process(Template::Service=HASH(0x5765d08), "/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., HASH(0x4aa4e30)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 66Template::process(Template=HASH(0x4d70130), "/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., HASH(0x4aa4e30), SCALAR(0x28e4208)) called at /usr/local/cpanel/Cpanel/Template.pm line 457Cpanel::Template::process_template("cpanel", HASH(0x4aa4e30), HASH(0x49e2088)) called at cpanel.pl line 1248cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 5226cpanel::cpanel::run_standard_mode() called at cpanel.pl line 874cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 304 What's the issue? How do I fix this? Thanks

Why does a permission mask prevent connecting? That's weird

I realize I can change it but I don't want to for every file I upload. I just added a new file and it was 664, not 644.

OK it took a few tries but I was able to connect with SFTP, I'll post again if I have future issues.

Plain ftp also failed for me

My filezilla is up to date. I just connected no problem using an FTP client on my phone. Maybe it's a firewall issue? Do you have any other ftp clients you recommend that I can test with?

Logs in no problem

Same thing :-(

Yup. What's strange is it worked the other day...I don't know if it's related to what I posted in the other thread (http://www.helionet.org/index/topic/27438-unwanted-default-file-permissions/). I don't know if it's related to anything Krydos did to help that issue.

Status: Resolving address of tommy.heliohost.org Status: Connecting to 65.19.143.6:21... Status: Connection established, waiting for welcome message... Trace: CFtpControlSocket::OnReceive() Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- Response: 220-You are user number 4 of 50 allowed. Response: 220-Local time is now 15:30. Server port: 21. Response: 220-This is a private system - No anonymous login Response: 220-IPv6 connections are also welcome on this server. Response: 220 You will be disconnected after 2 minutes of inactivity. Trace: CFtpControlSocket::SendNextCommand() Command: AUTH TLS Trace: CFtpControlSocket::OnReceive() Response: 234 AUTH TLS OK. Status: Initializing TLS... Trace: CTlsSocket::Handshake() Trace: CTlsSocket::ContinueHandshake() Trace: CTlsSocket::ContinueHandshake() Trace: CTlsSocket::ContinueHandshake() Trace: CTlsSocket::ContinueHandshake() Trace: CTlsSocket::ContinueHandshake() Trace: TLS Handshake successful Trace: Protocol: TLS1.2, Key exchange: ECDHE-RSA, Cipher: AES-128-GCM, MAC: AEAD Status: Verifying certificate... Status: TLS connection established. Trace: CFtpControlSocket::SendNextCommand() Command: USER robev Trace: CFtpControlSocket::OnReceive() Response: 331 User robev OK. Password required Trace: CFtpControlSocket::SendNextCommand() Command: PASS ******** Trace: CFtpControlSocket::OnReceive() Response: 230 OK. Current restricted directory is / Trace: CFtpControlSocket::SendNextCommand() Command: OPTS UTF8 ON Trace: CFtpControlSocket::OnReceive() Response: 200 OK, UTF-8 enabled Trace: CFtpControlSocket::SendNextCommand() Command: PBSZ 0 Trace: CFtpControlSocket::OnReceive() Response: 200 PBSZ=0 Trace: CFtpControlSocket::SendNextCommand() Command: PROT P Trace: CFtpControlSocket::OnReceive() Response: 200 Data protection level set to "private" Status: Logged in Trace: CFtpControlSocket::ResetOperation(0) Trace: CControlSocket::ResetOperation(0) Trace: Measured latency of 132 ms Status: Retrieving directory listing of "/public_html"... Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::ChangeDirSend() Command: CWD /public_html Trace: CFtpControlSocket::OnReceive() Response: 250 OK. Current directory is /public_html Trace: CFtpControlSocket::ResetOperation(0) Trace: CControlSocket::ResetOperation(0) Trace: CFtpControlSocket::ParseSubcommandResult(0) Trace: CFtpControlSocket::ListSubcommandResult() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: TYPE I Trace: CFtpControlSocket::OnReceive() Response: 200 TYPE is now 8-bit binary Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PORT 127,0,0,1,217,15 Trace: CFtpControlSocket::OnReceive() Response: 500 I won't open a connection to 127.0.0.1 (only to 208.54.35.137) Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Command: PASV Trace: CFtpControlSocket::OnReceive() Response: 227 Entering Passive Mode (65,19,143,6,24,175) Trace: CFtpControlSocket::TransferParseResponse() Trace: CFtpControlSocket::SendNextCommand() Trace: CFtpControlSocket::TransferSend() Trace: Binding data connection source IP to control connection source IP 127.0.0.1 Command: MLSD Trace: CTransferSocket::OnConnect Trace: CTlsSocket::Handshake() Trace: Trying to resume existing TLS session. Trace: CTlsSocket::ContinueHandshake() Trace: CTlsSocket::ContinueHandshake() Error: Connection timed out after 20 seconds of inactivity Trace: CFtpControlSocket::ResetOperation(2114) Trace: CControlSocket::ResetOperation(2114) Trace: CFtpControlSocket::ResetOperation(2114) Trace: CControlSocket::ResetOperation(2114) Error: Failed to retrieve directory listing

This is what I got Status: Connecting to tommy.heliohost.org:1342... Trace: Going to execute D:\Program Files\FileZilla FTP Client\fzsftp.exe Response: fzSftp started, protocol_version=8 Trace: CSftpControlSocket::ConnectParseResponse(fzSftp started, protocol_version=8) Trace: CSftpControlSocket::SendNextCommand() Trace: CSftpControlSocket::ConnectSend() Command: open "robev@tommy.heliohost.org" 1342 Trace: Connecting to 65.19.143.6 port 1342 Trace: We claim version: SSH-2.0-PuTTY_Local:_Jan_13_2017_20:10:08 Trace: Server version: SSH-2.0-OpenSSH_6.6.1 Trace: We believe remote version has SSH-2 channel request bug Trace: Using SSH protocol version 2 Trace: Doing ECDH key exchange with curve Curve25519 and hash SHA-256 Trace: Server also has ecdsa-sha2-nistp256/ssh-rsa host keys, but we don't know any of them Trace: Host key fingerprint is: Trace: ssh-ed25519 256 1c:d6:cf:a7:a7:26:80:9f:c0:8e:4c:56:5e:f6:32:78 ribJtheLyEEhUxMrUMEAld94+Xn9rTwT9gMYcOTSVs0= Command: Trust new Hostkey: Once Trace: Initialised AES-256 GCM client->server encryption Trace: Initialised AES256 GCM client->server MAC algorithm (in ETM mode) (required by cipher) Trace: Initialised AES-256 GCM server->client encryption Trace: Initialised AES256 GCM server->client MAC algorithm (in ETM mode) (required by cipher) Command: Pass: ******** Trace: Sent password Trace: Access granted Trace: Opening session as main channel Trace: Opened main channel Trace: Started a shell/command Status: Connected to tommy.heliohost.org Trace: Server sent command exit status 0 Error: Received unexpected end-of-file from SFTP server Trace: CSftpControlSocket::OnTerminate without error Trace: CSftpControlSocket::ResetOperation(66) Trace: CControlSocket::ResetOperation(66) Error: Could not connect to server I tried using regular ftp and not sftp and got Status: Resolving address of tommy.heliohost.org Status: Connecting to 65.19.143.6:1342... Status: Connection established, waiting for welcome message... Response: SSH-2.0-OpenSSH_6.6.1 Error: Cannot establish FTP connection to an SFTP server. Please select proper protocol. Error: Critical error: Could not connect to server What other ftp clients do you recommend?

Didn't help...Here's the full log Status: Connecting to tommy.heliohost.org:1342... Response: fzSftp started, protocol_version=8 Command: open "robev@tommy.heliohost.org" 1342 Command: Trust new Hostkey: Once Command: Pass: ******** Status: Connected to tommy.heliohost.org Error: Received unexpected end-of-file from SFTP server Error: Could not connect to server

When I log in

It worked last night but now I'm getting a new error: received unexpected end-of-file from sftp server

My site is on Tommy. I'm using filezilla to upload files, and their default file permissions is 664. As a result I'm getting a 500 error that my files are writeable by group. How do i make files uploaded have permission level 644? I've read it's a server thing...

Great thanks

My website is on Tommy. I'm able to connect to ftp using my browser but if I use filezilla (v3.24.0) it can't connect. Status: Resolving address of ftp.robbiewolfe.heliohost.org Status: Connecting to 65.19.143.6:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Status: Logged in Status: Retrieving directory listing... Command: PWD Response: 257 "/" is your current location Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PORT 127,0,0,1,221,39 Response: 500 I won't open a connection to 127.0.0.1 (only to 172.56.2.87) Command: PASV Response: 227 Entering Passive Mode (65,19,143,6,13,242) Command: MLSD Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing I can't tell if the issue is on my end or your end...

Done, thank you

My account is lost on Stevie and I have a Tommy invite. Can my account be transferred? (Or deleted or whatever is necessary for the move) Site: robbiewolfe.heliohost.org Account: robev