robev

I've been waiting 3 hours and it still says Your account has not been created yet, but it should be soon. Refresh the page to check again.

Okay again I now get this screen: Account Status That account has been backed up and then taken offline due to inactivity. HelioHost has a limited capacity for active accounts, but we are very popular. So in order to make room for new active users we occasionally have to take down old abandoned accounts. We recommend downloading your backup, and then creating a new account. If you need help with anything please don't hesitate to contact support. This is a repeat of this morning

Okay thank you. I made an account "robev", and url robbiewolfe.heliohost.org. Now I'm waiting for the account to be created.

I didn't get it...:-/

Okay now my new account doesn't exist anymore. Where does that leave me?

Okay I made an account with a different name. Now it says "Your account has not been created yet, but it should be soon". I'm really confused though, as the first time this morning that I clicked the invite link it said the same thing. After a while I ended up needing to choose my server, and was told they're all full

So I got the new invite email. I signed up again and it still says: Awaiting Validation A validation email has already been sent to _@gmail.com. Please log in to the email address and click the validation link to continue your account creation. Don't forget to whitelist no‑reply@heliohost.org and check your spam folder. You can also try resending the code or just sign up with another email address.

I downloaded my backup files. Thank you.

I'm trying to use robev...I want what I had before

When I click the link and enter my username/email, it says Awaiting Validation A validation email has already been sent to __. Please log in to the email address and click the validation link to continue your account creation. Don't forget to whitelist no‑reply@heliohost.org and check your spam folder. You can also try resending the code or just sign up with another email address. EDIT: I clicked the "resend validation email" button, and now it says Ricky is full..? and now my validation code no longer works When I try to sign in, it still says That account has been backed up and then taken offline due to inactivity. HelioHost has a limited capacity for active accounts, but we are very popular. So in order to make room for new active users we occasionally have to take down old abandoned accounts. We recommend downloading your backup, and then creating a new account. If you need help with anything please don't hesitate to contact support.

Done

I got the following message when I checked if my account was created: Account Status That account has been backed up and then taken offline due to inactivity. HelioHost has a limited capacity for active accounts, but we are very popular. So in order to make room for new active users we occasionally have to take down old abandoned accounts. We recommend downloading your backup, and then creating a new account. If you need help with anything please don't hesitate to contact support.

Okay thank you I followed through with the signup process. Now waiting for the account creation to finish. When my account is finished is there a way to return my forum account back to robev?

It says unavailable

Can you please free up my username robev so I can use it on Ricky?

Paypal on the donate.php page

My account username is robev and my account URL is http://robbiewolfe.heliohost.org. I was on Tommy before the crash. I'd like to temporarily move my account to Ricky until Tommy is fixed. I donated to HelioHost (my transaction ID is 07G89556FS160615W) Do I have to do anything or will you do it for me? I downloaded my backup. Is there a fast way to just reupload everything to the server? An FTP client you recommend? What would be my new FTP settings.

Thank you. Everything seems to be working. Thanks for all the help.

I'm sorry for the late reply. I was away from my computer for a few days. I removed it and re-added it. Now https:// is working, and http:// says heliohost is configuring my account. Is that normal?

Thanks for the quick reply. If I remove it, will that delete all the files in that folder?

Server: Tommy Account: robev (robbiewolfe.heliohost.org) I'm not so familiar with SSL so please excuse my ignorance. I've noticed for a while one of my subdomains (parshaponders.robbiewolfe.heliohost.org) shows "not secure" in Chrome. On my other subdomains, if I go use https:// it works. This particular one shows a "Your connection isn't private" error if I use https. I checked the SSL page in cPanel, and went to Manage SSL sites. It gives me this error at the top of the page and doesn't display my subdomain in the list of SSL websites (yet correctly displays the other ones): load_ssl_domain_userdata(parshaponders.robbiewolfe.heliohost.org) failed - check /usr/local/cpanel/logs/error_log for additional details! at /usr/local/cpanel/Cpanel/WebVhosts.pm line 360. at /usr/local/cpanel/Cpanel/WebVhosts.pm line 360.Cpanel::WebVhosts::_load_ud_and_check("robev", "load_ssl_domain_userdata", "parshaponders.robbiewolfe.heliohost.org") called at /usr/local/cpanel/Cpanel/WebVhosts.pm line 333Cpanel::WebVhosts::_return_domain_vhosts_list("robev", CODE(0x29e12b8), Cpanel::Config::WebVhosts=HASH(0x5841060)) called at /usr/local/cpanel/Cpanel/WebVhosts.pm line 186Cpanel::WebVhosts::list_ssl_capable_domains("robev") called at /usr/local/cpanel/Cpanel/API/WebVhosts.pm line 88Cpanel::API::WebVhosts::list_ssl_capable_domains(Cpanel::Args=HASH(0x5841078), Cpanel::Result=HASH(0x5840ec8)) called at /usr/local/cpanel/Cpanel/API.pm line 287Cpanel::API::__ANON__() called at /usr/local/cpanel/Cpanel/API.pm line 359eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 359Cpanel::API::_eval_guard(Cpanel::Result=HASH(0x5840ec8), CODE(0x58415d0)) called at /usr/local/cpanel/Cpanel/API.pm line 287Cpanel::API::_run_module_function(Cpanel::Args=HASH(0x5841078), Cpanel::Result=HASH(0x5840ec8), "WebVhosts", "list_ssl_capable_domains") called at /usr/local/cpanel/Cpanel/API.pm line 142Cpanel::API::execute("WebVhosts", "list_ssl_capable_domains") called at /usr/local/cpanel/Cpanel/Template/Plugin/CPDefault.pm line 60Cpanel::Template::Plugin::CPDefault::_execute_or_die("WebVhosts", "list_ssl_capable_domains") called at /usr/local/cpanel/base/frontend/paper_lantern/ssl/install.html.tt line 2eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/ssl/install.html.tt line 2eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/ssl/install.html.tt line 16Template::Provider::__ANON__(Template::Context=HASH(0x5776730)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161Template::Document::process(Template::Document=HASH(0x582c7b0), Template::Context=HASH(0x5776730)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321Template::Context::process(Template::Context=HASH(0x5776730), Template::Document=HASH(0x582c7b0)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91Template::Service::process(Template::Service=HASH(0x5765d08), "/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., HASH(0x4aa4e30)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 66Template::process(Template=HASH(0x4d70130), "/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., HASH(0x4aa4e30), SCALAR(0x28e4208)) called at /usr/local/cpanel/Cpanel/Template.pm line 457Cpanel::Template::process_template("cpanel", HASH(0x4aa4e30), HASH(0x49e2088)) called at cpanel.pl line 1248cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 5226cpanel::cpanel::run_standard_mode() called at cpanel.pl line 874cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 304 What's the issue? How do I fix this? Thanks

Why does a permission mask prevent connecting? That's weird

I realize I can change it but I don't want to for every file I upload. I just added a new file and it was 664, not 644.

OK it took a few tries but I was able to connect with SFTP, I'll post again if I have future issues.

Plain ftp also failed for me