yashrs

Thanks for the quick update, Krydos!

Hi, It looks like Tommy is down. cPanel is working but Apache is refusing connection on port 80.

You can't access WHM, only admins have access to that

Hi Krydos, can we set up monitoring on the server so that we get email alerts when something like this happens or similar on any server? I can help with that.

Any idea what was the root cause though?

I came here to say the same thing. My website has been down too, but cPanel is working flawlessly though

This support request is being escalated to our root admin.

Yes, Krydos is right. Specifically check this part: https://html.python-requests.org/#javascript-support

You were suspended for --- Deceptive domain. Would you mind explaining this domain name? densotradecompany-orders.com

Hi, You had some file/folder permission issues, all folders should have 0755 and all PHP files should have 0644, https://milindsp.heliohost.org/error.php https://milindsp.heliohost.org/b/phpinfo.php https://milindsp.heliohost.org/c/phpinfo.php All work now. Please reset your account password to get access back Regards, Yash

Hi, There could be many reasons for this. Would you mind if I log into your account temporarily to check this for you? I will have to reset your account password temporarily for that. Thanks, Yash

This support request is being escalated to our root admin.

That's right!

This support request is being escalated to our root admin.

It's on Ricky and also archived. Escalating it. Also, could you please post the PayPal transaction ID meanwhile? Thanks!

That account was suspended for Phishing and cannot be unsuspended

It's archived, will escalate to admin

That's very relatable and it is very annoying when that happens...

Hi, There seems to be no account with that username Thanks, yashrs

You were suspended for: I am unsuspending you, but make sure you control the CPU Usage of your script as soon as possible or else it might get your account suspended again and it might not be unsuspended again

This support request is being escalated to our root admin.

Your account is archived. Escalating

Escalated!

For the record, the username is umakant and not umakantm! Your account is archived.. and will need to be unarchived by an admin

For sending mail you could use some service like SendGrid using their APIs. They are really useful and they handle all DKIM and domain verification stuff too so the mail goes straight to the Inbox instead of landing up in spam. You will get 15,000 mails/month for free if you are a student!