yashrs

Johnny account can take five days to get setup. Wait for some time and then try again after clearing your cache.

Please wait for some time. Your main domain is up and running. The configuration of sub-domain will take some time. It starts after your main domain is configured, that's why.

Yeah, I know they would delete the tables for no reason. I also took backup of my innodb table and converted it to MyISAM. It is that much good as the problem will get solved faster.

Check in the spam box, it may be there, or else one of the admin can manually reset the password for you.

No, I dont think that is the case @hussam. If that would have been the case, the admins would have requested to take backup and delete all the innodb tables or else would have changed them to MyISAM.

@Tjoene Yeah, most probably it would be The Pirate Bay (proxy also indicates that because TPB has proxies)

No, the MYSQL(Stevie) downtimes are not counted in that.

In your post, include the following information:

a. your HelioHost username

b. the server your account is on

c. your HelioHost main domain

Could it be possibly be for Stevie MYSQL ?

You can simply delete the folder and the database(if created) for unfinished Softaculous installs.

If you donot want to download the full file and again upload it to the server, you can use curl to remotely download the file to the server and then you can extract the archive via file manager. If you want, I can give you a working php for the remote file upload. You will not have to upload the files.

Also, check that the software or CMS you are trying to install, so that it does not create InnoDB tables, and if it does, the installation will not complete. Change it to MyISAM.

My website is working fine(also on Stevie, and also Wordpress).

Try to follow these steps:-

1. Create a new user for MYSQl in cPanel and grant required priviligies for wordpress to work to the DB.

2. Change the name of the user and the password of the user in the wp-config.php file via the file manager in cPanel.

3. Also check the Database name in wp-config.php file.

4. After updating the user/password in the wp-config.php your website should work fine.

Had happened to me once, all the priviligies granted to the user were lost, and granting the user the rights did the work for me

You are having the two websites with Add-on domain. They can be on the same server and not on different, because of the policy of one account per user.

UPDATE: I just saw that you have already taken permission for two accounts.

Down just now Stevie MYSQL

Up again : down for just 10 minutes.

This can a issue related with Stevie MYSQL crash before 2 months, but it doesn't last for 4 hours continuous atleast ! It could be misconfiguration of the username/password you are using to connect.

Can you access FTP ?

EDIT : I did not see @wolstech's post above.

Yeah, there are problems, but only in MYSQL, everything else seems to be okay on Stevie. I dont see it getting fixed in some days(or even months).

And if you have innodb tables, dont attempt to drop it, ignore them.(Use MyISAM instead).

You can use third party MYSQL databases like from websites http://www.db4free.net/ etc. (remember to whitelist heliohost IP) if you want a 24 hour MYSQL service and still continue to use heliohost's services.

Also, you can use PostgreSQL to avoid the crashes.

Yeah we can by this script: we just need username: http://www.heliohost.org/scripts/renew.php

Is your account activated ? If not, remove cache and then recheck.

Your username is downy in heliohost ? If that is so, I have reactivated your account.

But remember to renew your account by logging into cPanel once in a month to not get suspended.

Those are the default tables. Ignore them.

If you dont want to change the name of the home page to index.html ( because you will have to change all the links to index.html)add this code to the .htaccess file in the root folder of your site ( mostly public_html ) :

DirectoryIndex filename.extension

For example:-

DirectoryIndex home.html

Microsoft Word acts like a WYSIWYG editor, so I think the code is being shown to you.

You can upload that PhpMyAdmin into your root site and you can use it by entering your credentials. I don't think the admin will upgrade the version in the cPanel.

The mail function works fine for me.

This is related to the SQL issues that Stevie has been having for the past two months.

That error is from the SQL Query trying to create innodb tables.

There's not much you can do about it except wait until it is fixed.

Change the engine from innodb to MyISAM engine. Then it should be fine.

Most probably, your website would have been deleted since it has been 1 year since you were inactive.

Use this to signup: http://www.heliohost.org/home/signup again and create a new account.