wolstech

Does it work with a smaller database file?

I've seen that happen on Johnny when the import times out. 

You're not suspended for inactivity, but instead for having more than one account. Users are only allowed to have one account.

Since the other account it matched is also suspended, I've gone ahead and unsuspended this one for you. It may take a few minutes to start working again.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function once DNS is configured.

Krydos can do this for you, however please be mindful of the fact that because of our DNS implementation, wildcard subdomains cannot receive automatic SSL/TLS certificates through Plesk. You'll need to use external DNS (so you can complete domain verification) and manually install certificates every 90 days if you want SSL support on a wildcard subdomain.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Because the offending software was not removed as directed, it has been deleted for you.

Please let us know if you need any additional assistance.

Please check your PMs for information regarding your Lily account.

That feature is primarily meant for debugging/development. Django will work and updates to the code will still take effect without it, but you might see stale code for up to 2 hours until Apache restarts.

If you're just planning to run a WSGI program and not actively develop it on the server, you don't need it. Worst case is you install an update to the software and it takes 2 hours to show up.

If you do need it, you'll need to move to Morty and request it. Note that the amount of RAM it uses means your bill will be more than the $1 base due to excessive memory usage every month. WSGI control's usage does not fit within the included 200GB/day memory limit.

Account segonist has been reset. When it finishes, you'll receive an email with a link to create a new account.

If you need the data from the old account, it will be available at https://heliohost.org/backup/ once the reset is complete.

Unsuspended again. Please do not create any additional accounts (unless they are on Morty).

Also, since you've done this multiple times now, please be aware that another suspension for having more than one account may be permanent.

You’re suspended because our system thinks you have more than one account. Users are only allowed to have one account.

Which one do you want to keep?

In the meantime, if you want to add a domain, let us know what it is and we can add it for you.

It looks like you were a Tommy account that was lost during the cPanel->Plesk migration. The only information I have is that you were on Tommy back in 2018.

An invite for a replacement account has been sent to you. Welcome back  

See here: https://helionet.org/index/topic/64954-wrongful-suspension/

Please do not create multiple posts for the same issue.

Please remove all pirated content and all content that offers investments and financial services within 24 hours or you'll be suspended again. If you get resuspended, an admin will have to delete it for you before you can get a second unsuspension.

Also, in the future, please don't use capslock for everything. It comes off as screaming and can result in delays receiving support from us.

Unsuspended. It may take a few minutes start working again.

Why did you create another account after just being told you're not allowed to have more than 1 account (ignoring Morty accounts)? You cannot create any additional accounts unless they're on Morty.

You're going to be suspended again in 24 hours unless you confirm you still want to keep emmanuelfosso206 and ban the newly created account.

This is intentionally blocked for security reasons. Minecraft servers won't run on the free hosting anyway due to the amount of resources they need. You'd be suspended for high load within hours, and custom inbound ports are not allowed either, so nobody would be able to connect.

You'll need to buy a VPS to do this. https://heliohost.org/vps/ 

We actually just recently released 2 videos on how to host Minecraft here:

https://helionet.org/index/topic/64691-minecraft-on-heliohost/

https://helionet.org/index/topic/64843-modded-minecraft-on-heliohost/

For now, just send us money through one of our donation links (https://heliohost.org/donate/ ) and let us know the transaction ID so we can credit you.

We don't have an automated way to do it yet because we didn't expect users to go through their funds as fast as some have. It's on our list of things to implement...

Unsuspended.

Your error just means your application ran out of memory. It's either broken or too heavy to run on Tommy. The memory limit is already set to the 128MB we usually allow on Tommy. We don't really troubleshoot code for users, so my suggestions for this would be that we can either try it on your Morty account (where we can raise the memory limit if needed), or you can find different software.

We aren't able to assist with this until you address your terms of service violation for having more than one account. I assume the account mentioned in this error is the one you want to keep?

You can cancel/delete your account here: https://heliohost.org/dashboard/delete/ 

No need to change it then. If you ask for additional domains for extra projects, they automatically get their own document root. Your main domain is always ~/httpdocs/ , but extra domains would use a folder named after the domain instead of httpdocs (e.g. ~/extradomain.helioho.st/ ), so they're automatically separate. 

Changing the docroot was a common request back in the cPanel days because cPanel used to put the addon domain roots inside the main domain's root, but Plesk doesn't do that.

This is the software in question: https://codecanyon.net/item/max-profit-online-investment-platform/26164846

Worth noting that even if he had paid for it, he can't run it here because we no longer allow investments or other financial offerings as of our June 25, 2025 TOS update. (Our data center does not meet industry data security standards for handling or storing this sort of information).

Tons of other processes are still causing load even when Apache is stopped, such as: Plesk (which runs tons of stuff in the background), MySQL, PostgreSQL, mail server, system tasks, NodeJS apps and long-running Python apps on people's accounts, cron jobs, etc. 

Apache itself is only a fraction of the load, and while yes, load will drop when Apache stops because there's no requests (which means things like PHP and CGI stuff will not execute), it doesn't make much difference. The real determining factor is the number of vhosts in the config. Apache takes its sweet old time loading all those.

It's worth noting that Johnny is really overcrowded for a Plesk server. Typical Plesk servers are meant to handle ~400 accounts per server. We have 991 on Johnny right now, and it was over 1000 a few days ago (several accounts archived and caused it to drop). We've actually been told by the software companies (both Plesk and cPanel before it) that they were amazed at what we've done with their products.

Morty is much faster than Johnny for these restarts. There's substantially fewer users, fewer vhosts, and its running on hardware that's both newer and faster than what Johnny is on. It's been a while since I checked the numbers, but I remember Johnny's Apache restarts were like 5-10 minutes while Morty took just 9 seconds...

TL;DR: Server has a lot more running than Apache, and is overcrowded.

Domain added. It can take up to 2 hours to work.