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Shinryuu

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Posts posted by Shinryuu

  1. This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost.

     

    A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish.

     

    If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example:

     

    user1: unsuspend

    user2: backup

    user3: backup, idontreadrules.com

    user4: thoughticouldgetawaywithit.org

    • Like 1
  2. I believe it's the latter, Krydos would probably be against specifying in case some ne'er-do-well reads this and tries working around it, but better safe than sorry; the second case has no chance of getting you suspended, unless of course your email is flagged as spam.

  3. Your account was suspended for the following reason:

     

    Malware. 1 file(s). Trojan.JS-75 FOUND

     

    That means that there are some malware files found on your account.

     

    For your safety and to protect your website from potential further corruption the account has been suspended.

     

    To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

     

    If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

     

    Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

  4. Your account was suspended for the following reason:

     

    Malware. 1 file(s). PHP.Shell-38 FOUND

     

    That means that there are some malware files found on your account.

     

    For your safety and to protect your website from potential further corruption the account has been suspended.

     

    To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

     

    If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

     

    Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

  5. Your account was suspended for the following reason:

     

    Malware. 1 file(s). Perl.Small FOUND

     

    That means that there are some malware files found on your account.

     

    For your safety and to protect your website from potential further corruption the account has been suspended.

     

    To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

     

    If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

     

    Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

  6. This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost.

     

    A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish.

     

    If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example:

     

    user1: unsuspend

    user2: backup

    user3: backup, idontreadrules.com

    user4: thoughticouldgetawaywithit.org

  7. Your account was suspended for the following reason:

     

    Malware. 1 file(s). Trojan.PHP.C99Shell FOUND

     

    That means that there are some malware files found on your account.

     

    For your safety and to protect your website from potential further corruption the account has been suspended.

     

    To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

     

    If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

     

    Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

    • Like 1
  8. Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

     

    High load tends to break scripts, the script executes enough to mark an account as active but doesn't finish the job, in some cases it unsuspends an account and keeps databases in a half-suspended state. Sorry for the inconvenience.

     

    --

     

    Please spare a few minutes to take our brief survey:

    http://feedback.heliohost.org/

    Your participation in this survey is greatly appreciated.

  9. Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days.

     

    If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

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