HelioHost

Username: hunter93, Server: Tommy, Main domain: hdpchronicle.heliohost.us Can you delete the subdomain lists.hdpchronicle.heliohost.us from my account for me? Thank you.

Username: joezhou, Server: Tommy, Main domain: joezhou.helioho.st Hi, I just realized that I had an automatic renewal on the subscription and it was deducted today. Because I am not using the paid service, please cancel my subscription and refund. Thanks. Joe

Username: [removed], Server: Johnny, Main domain: [removed] I would like to have my account reset/wiped to start over fresh. (All of my current data can be deleted.) I'd like to keep my username/domain anonymous to the forum. Thanks very much for your help.

I understand what you are saying about the server not having a physical screen, speakers, etc., but thats why they are virtualized -- sometimes it is much easier to do certain tasks from a windows gui desktop. Thanks for your assistance, I think I have the memory better managed. I made a small donation via PayPal for the inconvenience and a small way to say thank you. -Daniel On Mon, Sep 18, 2023 at 7:22?PM HelioHost Support wrote: > Your VPS has been upgraded to 2 GB memory. The "nonsense" I'm referring to > is audio drivers on a VPS with no speakers, graphics drivers on a VPS with > no monitor, power conserving sleep mode after no activity for an hour on a > VPS that needs to be on 24/7, etc. etc. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=57010 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

I requested and paid for the memory upgrade. Please let me know when you restart the server and I will log in and fix it. Thanks! On Monday, September 18, 2023, HelioHost Support wrote: > Your message (Re: VPS Not Responding) has been assigned the tracking ID > [HH#990761]. One of our volunteer community members will reply to your > email as soon as possible. > > Please include the string [HH#990761] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=57010 > > Thank you, > HelioHost Support > https://heliohost.org/ > https://helionet.org/ > >

VPS number: 87, VPS ID: 486 I?m sorry, I didn?t realize I would have to rationalize my testing with everyone. Yes, I do have Gnome ?nonsense? installed for the rare instance when I need a desktop to connect to a web service locally. A text based browser rarely gives the same functionality. I use xrdp and the service is normally stopped, so the memory usage shouldn?t be related to that. Yes, I did install Modoboa as a friend of mine is one of the developers and asked me to test a reported hidden issue with the installer. Which I did, and the issue does pose a problem. If you could let me know when you restart the sever, then I would be able to log in and stop services before there is an issue. Yes, I agree it makes sense to increase memory to 2GB, at least. Can I do that myself, or do I submit a ticket to have that done? On Monday, September 18, 2023, HelioHost Support wrote: > So it looks like you're trying to run Modoboa mail server, which requires > 2 GB of memory https://modoboa.readthedocs.io/en/latest/installation.html and > also Gnome desktop which requires 8 GB of memory so you should probably > upgrade to at least 10 GB of memory. Desktops on a VPS rarely work very > well though so I think it's a huge mistake so you'd probably be better off > upgrading to 2 GB memory for the mail server and doing a free rebuild to > remove all the desktop nonsense. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=56982 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

I create a new database i dont thing this is the problem i create twice database Sent from Outlook for Android ________________________________

Hi please i test script sngine this script is making website like facebook everything good but in finish dont install this script please look at video attached i put data user and other samething then try to install script at end not finishing installation give error mysqli please how to solve this problem Sent from Outlook for Android ________________________________ From: Abdallah Shalak Sent: Monday, September 18, 2023 10:24:33 PM To: HelioHost Support Subject: Re: [HH#873266] Hi https://youtu.be/IMyVgTovPl0?si=ejIeEeAWAyJ_QFKf I uploaded on my youtube channel if anything tell me Sent from Outlook for Android ________________________________

https://youtu.be/IMyVgTovPl0?si=ejIeEeAWAyJ_QFKf I uploaded on my youtube channel if anything tell me Sent from Outlook for Android ________________________________

Well, first, Thank You for restarting the VPS and I'm sorry that it was necessary to do so several times. Of course, since no one ever told me when it was restarted or provided any updates, I wasn't able to log in myself to check on what the problem was. So, thanks for doing that as well. Of course I didn't intentionally enable sleep mode. That was probably set up as part of the desktop X setup power savings default. I have disabled sleep mode on the VPS. I'm sure it is difficult being the only person to manage the VPS servers. Have you considered adding more volunteers to help with that? You could, at least, deploy some self-service options for VPS customers to be able to check the status, reboot, etc. once logged in to your site. By not having any self-admin functions, then of course you are going to get hit up with requests all the time. Thanks again for your help. Let me know if there is anything I can do to assist. Daniel Goad On Sun, Sep 17, 2023 at 3:19?PM HelioHost Support wrote: > I am sick of rebooting your VPS so I logged in and checked the logs Sep 17 > 14:09:11 vps87 systemd-sleep[3694]: Entering sleep state 'suspend'... Of > course it's going to go unresponsive if you enabled sleep... > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=56982 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: nopolion88, Server: Johnny, Main domain: nopolion88.heliohost.us Hi please i test script sngine this script is making website like facebook everything good but in finish dont install this script please look at video attached i put data user and other samething then try to install script at end not finishing installation give error mysqli please how to solve this problem

It has now been offline for 5+ hours, with no outages or maintenance posted on your site. Please update me on the status. On Sat, Sep 16, 2023 at 10:41?PM HelioHost Support wrote: > Your message (VPS Not Responding) has been assigned the tracking ID > [HH#380195]. One of our volunteer community members will reply to your > email as soon as possible. > > Please include the string [HH#380195] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=56982 > > Thank you, > HelioHost Support > https://heliohost.org/ > https://helionet.org/ > >

I want to keep this one On Fri, Sep 1, 2023, 11:15 AM HelioHost Support wrote: > He's indeed suspended for having more than one account... which one do > you want to keep? We can unsuspend the one you want to keep, the other one > will be left permanently suspended. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=56836 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

VPS number: 87, VPS ID: 486 My VOS server keeps going offline -- from 8:37pm - 10:27 pm CDT and for about 45 minutes before that. I don't see any notifications of outages or scheduled maintenance. vps87.heliohost.us IPv4: 65.19.166.226 IPv6: 2001:470:1:1ee::87

Yes please Get Outlook for iOS ________________________________

Username: n8yeung, Server: Tommy, Main domain: nathanyeung.com Unable to login please provide login assistance On Sat, Sep 16, 2023 at 12:51 AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey N8yeung, > > It's been a while since we've seen you. Are you still using your hosting > account? The last time you logged in was 2023-08-19. In order to keep your > website active you must log into your control panel at least once every 30 > days. > > If you wish to continue using your hosting plan you will need to log in by > clicking the link below. Next, provide your email and password in the box > and click log in to access your dashboard. If you don't log in sometime in > the next few days your website will be replaced with a inactive page. > > Our apologies for requiring you to log in to your account to continue > using it. We understand that once you get your website perfected there is > little reason to view your control panel anymore, but if we didn't have a > way of determing which accounts were abandoned our servers would quickly > become even more overloaded than they already are. > > We plan on releasing a new server named Morty soon where you won't have to > login to keep your account active that you may be interested in. We'll make > a news post when this new server is available. > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2023 Helio Networks. All rights reserved. | Unsubscribe > >

Hi, Yes, I gave it a try myself. Thank you so much for taking the time to help me. Thanks, Toby. On Thu, 14 Sept 2023 at 02:10, HelioHost Support wrote: > I started to install Hestia on your VPS and found that you had already > installed it. Let us know if you need help with anything else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=56949 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, Thanks for the reply. Yes, any help appreciated. Thanks On Wed, 13 Sept 2023 at 20:03, HelioHost Support wrote: > No. A VPS is just a bare Linux install, so it only has SSH. Many users > install a free control panel like Hestia though to reduce the amount of > command line work. If you need help with that let us know. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=56949 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

VPS number: 71, VPS ID: 495 Hi, Thanks for setting up my VPS. Do I have Plesk or access to some other control panel system? If so, any advice on accessing this appreciated. Thanks On Wed, 13 Sept 2023 at 15:29, HelioHost Support wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Adminconnect, > > Please find details of the VPS below: > > Username: adminconnect > Password: > IPv4: 65.19.191.154 > IPv6: 2001:470:1:1ee::71 > SSH Port: 22 > Memory: 1 GB > CPUs: 2 > Storage: 50 GB > OS: Ubuntu22 > Domain: vps71.heliohost.us > > If you want to run something as root, use "sudo " to run a single > command or "sudo su" to switch to root using your password. > > All of the latest updates are done and everything should be good to go. > Let us know if you'd like another free something.heliohost.us domain > pointed at your VPS. You can host any domain you want by setting the > domain's A record to the ipv4, and an AAAA record for the ipv6 listed above. > > If you have any questions don't hesitate to ask. You can reply to this > email, post on the forums https://helionet.org/ or discord > https://heliohost.org/chat/ with VPS questions. > Login To VPS Dashboard > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2023 Helio Networks. All rights reserved. | Unsubscribe > >

VPS number: 71, VPS ID: 443 Please cancel the?subscription for VPS 71 please Thanks

Username: axaultsystems, Server: Johnny, Main domain: smm.axault.com Dear heliohost, I want to change my's domain to *erp.axault.com * , my username is *axaultsystems* *Existing domain,* smm.axault.com *New domain,* erp.axault.com *Username*, axaultsystems Regards Samiru

Username: verifiedasueju, Server: Johnny, Main domain: profitpal-ads.helioho.st I'm having issues with my plesk account. It automatically logs me out after a few seconds of logging in. Please what can I do to fix this? On Fri, Sep 1, 2023, 1:05 AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Verifiedasueju, > > Your new HelioHost account has been successfully created! > > You can use the link below to login now. Please be aware that your > dashboard and control panel are active, but it can take up to two hours for > your domain to be fully functional. > > We're still in the process of converting our systems to the new control > panel so not all the features are available yet, but we hope to have > everything 100% as soon as possible. The main things that are missing is > Java/JSP, Ruby on Rails, the ability to edit DNS yourself, and the ability > to add or delete domains on your own. If you need a domain added just let > us know and we can add it for you. > > If you need help with anything or have any questions just let us know. You > can reply to this email, post on Discord, or post on our forum to get help. > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2023 Helio Networks. All rights reserved. | Unsubscribe > >

I have updated my password at https://heliohost.org/password/ , please apply the new password. Thanks you!!! On Thu, Aug 31, 2023 at 8:04?AM HelioHost Support wrote: > The reason you can't reset your password yourself yet is because the > functionality hasn't been implemented yet, but it will be eventually. There > are quite a few things that need to be done since we recently switched from > cPanel to Plesk on our shared hosting we basically had to start over from > scratch and do a full rewrite of most of our backend. It has taken a ton of > time and effort from our staff as you can probably imagine. We did offer > automated password resets on the old system, but since we only need to do 1 > or 2 password resets on VPS per year there have been quite a few things > that are higher priority that more people will use. The password > requirements are 8 characters or more, at least 1 lowercase letter, at > least 1 uppercase letter, and at least 1 number. I don't believe those > requirements are unnecessarily complicated, and we don't even require a > symbol like most websites. Password best practices suggest that generating > a completely random long password with all of the above and symbols that > you've never used on any other sites and save in a password manager would > be the most secure though. If you reuse the same passwords or use a > predictable pattern it would allow easier access for a hacker to all of > your accounts. Plus it's annoying to have to go change 50 different > accounts that used the same password if one website has a security breach > and your password is exposed. I just use Chrome password manager and right > click on the password field and click "suggest a strong password" on each > account I create, but there are plenty of other password managers if you > don't like Chrome. Using this method I don't have to memorize anything, and > each site has a strong unique password. Anyways, go to > https://heliohost.org/password/ and submit your email address and the new > password you would like to use to login to your dashboard and VPS. Keep in > mind that this page simply stores the password securely, and no one, not > even me will ever be able to see the password in plaintext. Once the > password is stored securely in our database let us know by replying to this > email and we can manually apply the new password to your VPS. I'd also like > to apologize for the confusion that you've experienced while signing up for > our VPS service. 99% of people have no issues with the signup process at > all, but we sincerely appreciate the feedback on the inadequacies of our > system. When people let us know what they find confusing that allows us to > find a way to fix the issue so it doesn't confuse people in the future. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=56829 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Right after creating this ticket, I received the automated email with links to the ticket system and forum. After trying to log in with the password I believe I gave at signup, and several other possibilities, I reset the forum password by email. I am sorry that I am unable to locate the password I originally used. I vaguely recall that your systems require an unusually long or complex password ? but I could be mistaken, I interact with many services all day. If the requirements are unusual, I may have been forced to use a password that is different than my usual pattern, and more difficult to recall. Had I known that changing it was a major ordeal, I would have made certain to document it better. I am used to simply resetting any password I forget. I know many, if not all, are volunteers so I apologize for taking more of your time, but *could someone please change my password*? I am curious, as most companies are implementing industry best practices and remove any human involvement in the password management process (other than the account owner), and with many options available to allow password reset by end users (while maintaining account security), why do you require an admin to change passwords manually? And does this not result in significantly reduced security, as well as adding delay and frustration to end users that are unable to access their account until an admin processes their change request? Thanks, in advance, for resetting my password. I look forward to finally being able to access the system. Daniel Goad Dallas, TX Ph: 214-952-3107 DanielGoad@gmail.com On Wed, Aug 30, 2023 at 21:14 HelioHost Support wrote: > The fact that you were able to login to your danielgoad forum account > means that you know the password for the dashboard and SSH as well. They > should all be the same password. They don't remain synced up after creation > though so if you changed your forum password it won't change your SSH > password. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=56829 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

VPS number: 87, VPS ID: 486 Yes please resend it. I have not ever had access or any login information to the main site or the vps. If it it?s not included in the email you will be resending, please reset my password or advise how I can log in. I noticed self resetting of passwords is not yet available. On Tuesday, August 29, 2023, HelioHost Support wrote: > You paid on 2023-08-18 10:12:59 and your VPS was finished and you were > emailed at 2023-08-18 10:48:28 36 minutes later. I noticed you use Gmail. > Have you checked your spam box for the VPS email? If you can't find it in > spam either let us know and I can resend it. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=56829 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >